Anderson Waelchli
Whitewater,United States
Summary
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 2 full years of experience in Information Technology positions. Highly effective in complying with safety requirements and efficient incident response.
Overview
6
6
years of professional experience
Work History
Dispatch Technician
University of Wisconsin-Whitewater
01.2024 - Current
- Managed up to 50 service tickets in one day, alongside anywhere from 10-30 incoming calls.
- Dealt with account security and incident response situations on a monthly basis.
- Worked in a higher pressure front facing IT support environment, managed services, aiding teachers and students.
IT Support Specialist
University of Wisconsin Oshkosh
09.2023 - 12.2023
- Worked taking on call center and in person clients, provided aid and managed systems.
Online Worship Coordinator
Trinity Lutheran Church
03.2020 - 08.2023
- Converted worship to an online format, created and managed a team to produce online worship.
- Ran a team that produced four videos per month.
Information Technology Intern
Whitewater Unified School District
06.2022 - 08.2022
- Managed and supported resources, worked managing networks, was managed and worked with a team.
- Prepared approximately 1,000 devices for deployment to users.
Education
Bachelor of Science - Cybersecurity
University of Wisconsin-Whitewater
Whitewater, WI05.2027
Skills
- Cybersecurity Incident Response
- C
- Asset Management
- Project Management
- Intrusion Detection
- Customer Service
- Project Planning
- Account Management
- Multitasking and organization
- Staff education and training
Timeline
Dispatch Technician
University of Wisconsin-Whitewater
01.2024 - Current
IT Support Specialist
University of Wisconsin Oshkosh
09.2023 - 12.2023
Information Technology Intern
Whitewater Unified School District
06.2022 - 08.2022
Online Worship Coordinator
Trinity Lutheran Church
03.2020 - 08.2023
Bachelor of Science - Cybersecurity
University of Wisconsin-Whitewater
Similar Profiles
Julie PruskeJulie Pruske
Assistant Complex Director at University of Wisconsin - WhitewaterAssistant Complex Director at University of Wisconsin - Whitewater
Mikey TortoriceMikey Tortorice
Assistant College Wrestling Coach at University of Wisconsin-WhitewaterAssistant College Wrestling Coach at University of Wisconsin-Whitewater
Katherine ErbKatherine Erb
Learning Is For Everyone (LIFE) Peer Coach at University of Wisconsin - WhitewaterLearning Is For Everyone (LIFE) Peer Coach at University of Wisconsin - Whitewater
Crystal HighCrystal High
Housekeeping Room Attendant at Comfort Inn & SuitesHousekeeping Room Attendant at Comfort Inn & Suites
LILIAN SANGLILIAN SANG
CMA at Centurion GroupCMA at Centurion Group