Denelia Edwards
Margate,FL
Summary
Experienced Cybersecurity Manager with several-year record of leadership experience in areas such as in identifying, evaluating, and mitigating security vulnerabilities across diverse IT environments. Focused on satisfying customer needs through robust, innovative and forward-thinking solutions and security optimization. Ensuring that organizations meet relevant security standards and regulations, safeguarding assets and maintaining regulatory compliance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Systems Management Sr. Manager
AECOM Technical Services
07.2023 - Current
- Develop and implement IT strategies that are aligned with the organization's objectives, including but not limited technology roadmaps and resource allocation
- Manage the design, implementation, and maintenance of the IT infrastructure, including networks, servers, and systems
- Oversee the security of IT systems and data through the implementation of security policies, procedures, and technologies, as well as managing incidents and compliance with regulations
- Develop and maintain processes to ensure the continuity of IT operations in the event of disruptions or disasters, including backup and recovery strategies
- Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Participated in recruitment initiatives by interviewing potential candidates and selecting suitable hires.
- Led cross-functional teams to achieve project milestones, ensuring collaboration and efficiency.
- Identified and pursued new business opportunities to expand market presence and revenue streams.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
IT Security Manager
Eland Engineering Inc
07.2018 - 07.2023
- Implemented and deployed Tenable as a comprehensive solution for vulnerability monitoring and detection
- Implemented Okta Adaptive Security to enhance identity and access management through multifactor authentication
- Developed policies to strengthen infrastructure security by addressing vulnerabilities and improving identity and access management
- Assess system vulnerabilities for security risks and ensure appropriate security controls are in place that will safeguard digital files and vital electronic infrastructure
- Enforce identity and access management and collaborate with third-party vendors to meet security requirements
- Oversee and administer the cyberlock system to ensure that all components function properly and that access permissions are enforced accurately
- Deployed SolarWinds Event Manager to monitor, analyze, and assist with response to various events and alerts
- Provided technical support for all aspects of information security systems.
- Ensured timely installation of critical security patches across the enterprise environment.
- Trained personnel on best practices for information security management.
- Analyzed system logs for any abnormal activity or unauthorized attempts at accessing confidential data.
Sr. Technical Support Engineer
CITRIX Systems
09.2015 - 07.2023
- Assist enterprise customers and partners with problem identification and resolution on Citrix XenApp and XenDesktop products on Windows platform
- Utilize Kepner-Tregoe critical thinking model to troubleshoot, isolate, analyze, and provide resolution to customer inquiries
- Collaborated with developers to resolve recurrent faults.
- Resolved technically complex, mission critical or politically hot Citrix products issues
- Performed application and system debugging using Citrix and Microsoft tools
- Managed ticketing system to track, prioritize, and resolve customer support requests.
- Provided technical support to customers by responding to inquiries, troubleshooting hardware and software issues, and resolving problems in a timely manner.
- Created detailed technical documentation for existing systems and processes.
- Participated in regular training sessions to stay up-to-date on new technologies being utilized within the organization.
IT System Administrator
AECOM Technology Corporation
02.2011 - 09.2015
- Managed IT infrastructure containing 200 Servers, 150 Workstations across 3 geo-disbursed sites
- Diagnosed and repair LAN and WAN network issues as they occur
- Mentor and Train Federal IT Work Studies on various technological disciplines
- Responsible for management of IT security protocols and procedures
- Monitored and managed ticketing system to provide proper service to the IT service base
- Trained new department employees to ensure outstanding customer service
- Development of a VMware holistic private cloud network to service a 24/7 Enterprise Control Room
- Maintained a Geographic wide Wireless Network spanning 200 miles
Education
Certification - Cybersecurity Professional
University of Central Florida
Orlando, FL11.2022
Bachelor of Science - Computer Information Systems
DeVry University
Miramar, FL07.2011
Skills
- Cybersecurity Team Leadership
- Company Risk Mitigation
- Threat and Vulnerability Analysis
- Cybersecurity Incident Response
- Technology and Supply Purchasing
- Troubleshooting and Maintenance
- Regulatory Compliance and Documentation
- Human Resources Management
- Server and System Administration
- Virtual Environment Operation
- Identity and Access Management
- Harden Network and Server Infrastructure
- Voice/Data Enterprise Administration
- Active Directory Multi-Site Management
- Intelligent Transportation Management Systems
- Storage Administration Scalability and Direction
- Enterprise Security Standardization
- Incident and Response Management
Certification
- Microsoft Certified Technology Specialist
- Citrix Certified Administrator
- VMware Certified Professional
- Security+
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work from home optionHealthcare benefitsFlexible work hoursWork-life balanceTimeline
Systems Management Sr. Manager
AECOM Technical Services
07.2023 - Current
IT Security Manager
Eland Engineering Inc
07.2018 - 07.2023
Sr. Technical Support Engineer
CITRIX Systems
09.2015 - 07.2023
IT System Administrator
AECOM Technology Corporation
02.2011 - 09.2015
Certification - Cybersecurity Professional
University of Central Florida
Bachelor of Science - Computer Information Systems
DeVry University
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