Anderson Jonathan Wilder

• Conducted deep-dive audits on legacy customer contracts and MSAs using advanced Excel (VLOOKUPs, Pivot Tables, Macros) to resolve discrepancies in term lengths, entitlement baselines, and custom discount structures, securing 100% data integrity in Salesforce
• Partnered with Sales and RevOps to analyze complex, multi-contract customer portfolios, structuring co-terming strategies that consolidated staggered billing schedules into unified annual agreements while preserving TCV
• Ran complex SQL queries across legacy databases to extract data, reconcile entitlement baselines, and create Tableau dashboards for each lookup to identify revenue leakage and streamline reporting.
• Handled high-priority deal escalations, performing root-cause analysis on pricing, term, and compliance errors to take immediate corrective action and convert blocked quotes into bookable orders
• Acted as a Center of Excellence SME for system enhancements, executing end-to-end User Acceptance Testing (UAT) on Salesforce CPQ quoting updates prior to deployment to prevent workflow disruptions.
• Contributed subject-matter expertise to design and deploy standardized intake procedures for sales inquiries, streamlining GTM workflows and accelerating response turnaround times.
• Collaborated closely across Sales, Finance, Revenue Operations, and IT to keep quoting workflows aligned, providing clear, real-time updates via Slack and email to maintain complete visibility across teams.

• Partnered directly with Sales VPs and managers on complex, high-value deals to align commercial structures, close plans, and timelines with customer requirements
• Supervised the review and approval lifecycle for custom deal terms, balancing sales agility with strict adherence to corporate policy revenue recognition, and legal guidelines
• Guided sales reps through complex pricing objections, offering creative options for non-standard terms to unblock deals while protecting deal margin and TCV
• Built strong working relationships across Legal, Finance, RevOps, and Sales Leadership to eliminate bottlenecks and accelerate non-standard quote approvals
• Authored Salesforce CPQ and product quoting enablement materials, hosting regular training sessions to get sales teams up to speed on quoting policies and system updates
• Communicated complex, non-standard contract parameters across downstream Finance, Billing, and Operations teams to ensure seamless order processing and implementation
• Hosted weekly and quarterly alignment calls with sales leadership to forecast deal volume, review high-value pipelines, and allocate Deal Desk resources against monthly targets

• Monitored deal progression continuously to identify pipeline bottlenecks, streamlining approval workflows to shorten overall deal cycle times and accelerate execution
• Acted as the primary point of contact and escalation for the Deal Desk, partnering across Legal, Finance, and Sales to resolve complex deal-related roadblock
• Managed the order drafting process for standard commercial agreements, collaborating closely with Legal and Finance to ensure compliance prior to execution
• Advised sales reps on pricing structures and commercial terms within strict SLA timelines, helping them effectively navigate customer objections and deal queries
• Authored training documentation and led onboarding sessions for new Deal Desk agents, sales hires, and contractors to build consistent quoting practices
• Redesigned and maintained the department SharePoint repository, creating a central hub for training modules, policy guides, and case resolution scenarios
• Reviewed, prioritized, and distributed incoming Salesforce support cases across the Deal Desk team to ensure balanced workloads and timely issue resolution

• Reviewed customer orders to issue license keys and configure portal access, ensuring correct product entitlements and alignment with revenue recognition timing
• Updated internal provisioning databases in real time to maintain accurate account records, improving operational tracking and provisioning accuracy across teams
• Acted as the primary escalation point for complex provisioning issues, managing case updates with strict 24-hour SLA turnarounds to ensure seamless delivery.
• Participated in end-to-end UAT testing for automated workflow updates across Sales and Provisioning, helping streamline internal order processing systems
• Built monthly Excel tracking reports detailing active/inactive customer portal data to drive account cleanup and accurate system provisioning
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Order Management Analyst | Oct 2014 – Feb 2016

• Processed incoming customer orders, validated custom discount structures on renewals, and resolved PO inquiries for channel partners and internal sales teams
• Partnered with Sales Operations and Accounting to generate monthly invoices for self-provisioned add-ons, ensuring complete revenue capture
• Conducted regular pipeline alignment meetings with sales teams to ensure access to order processing resources

Promoted to Provisioning Analyst based on performance in 2016