Andi Bates
Chico,CA
Summary
Versatile professional with over 10 years of experience in operations, coordination, and creative work. Experienced in managing schedules, supporting teams, organizing projects, and assisting with creative production. Known for keeping things running smoothly, staying flexible under pressure, and getting the job done through hard work and attention to detail. Dedicated to creating environments where people feel supported and heard.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
California Olive Ranch
Chico, CA
11.2025 - 05.2026
- Resolved inquiries and complaints by working directly with customers and end consumers
- Trained new team members on product knowledge and service standards to enhance team performance
- Managed customer orders, load handling, and pickup coordination while ensuring accurate and timely sales order entry
- Utilized ERP software to support financial, supply chain, and operational processes
- Collaborated with cross-functional teams and customers to streamline workflows and improve overall service delivery
Employment Specialist
Advanced Employment Group
Chico/Remote, CA
03.2025 - 10.2025
- Provided one-on-one direct support to students and adults with disabilities/boundaries to help them build workplace skills, establish boundaries, and achieve long-term employment goals.
- Conducted job development by engaging with local businesses face-to-face to establish new community partnerships and employment opportunities.
- Designed and implemented individualized lesson plans focused on workplace readiness, self-confidence, and organization skills.
- Designed detailed spreadsheets to improve data tracking, organization, and visibility for staff and marketing operations.
Office Manager/Operations Coordinator
Aja E. Roley Inc., DBA Centerpointe For Children
Irvine, CA
08.2020 - 03.2025
- Oversaw daily scheduling and coordination for staff, clients, and executives to ensure efficient operations and timely appointments.
- Managed insurance communications, billing, and contract processing with accuracy and attention to detail.
- Led onboarding for new clients and employees, providing a seamless and welcoming experience.
- Designed marketing materials and maintained company website content to promote services and brand visibility.
- Fostered strong relationships with client families and staff, maintaining a positive, organized, and professional environment.
- Pediatric Occupational Therapy
Education
Associate Degree - Communications
Orange Coast College
Costa Mesa, CA06-2013
High School Diploma - undefined
Dana Hills High School
Dana Point, CA06-2009
Skills
- Organization & Time Management
- Project & Event Coordination
- Data Tracking & Documentation
- Office Administration
- Client & Team Support
- Customer Order Management
Certification
BLS CPR and First Aid Certified
Timeline
Customer Service Specialist
California Olive Ranch
11.2025 - 05.2026
Employment Specialist
Advanced Employment Group
03.2025 - 10.2025
Office Manager/Operations Coordinator
Aja E. Roley Inc., DBA Centerpointe For Children
08.2020 - 03.2025
High School Diploma - undefined
Dana Hills High School
Associate Degree - Communications
Orange Coast College