Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

ANDIA WELFORD

Grand Rapids,Michigan

Summary

Motivated individual with hands-on experience in customer service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

11
11
years of professional experience

Work History

Customer Success Specialist

L3 Harris Technologies
09.2022 - Current
  • Responsible for directing and coordinating the processing of sales orders. Responsible for determining if internal organization can meet customer requirements. Independently reviews Request for Proposal/Request for Quotation (RFP/RFQs) to determine ultimate end-user compliance with export regulations and pricing policy. Reviews Terms and Conditions (T&C's) and Federal Acquisition Regulation (FAR) clauses to determine legal compliance in the areas of quality, payment terms, price, delivery, and packaging for contracts. May act on the company's behalf to sign contracts binding the company. Works directly with customers to determine delivery requirements. Negotiates with Manufacturing, Salespeople and the customer to prioritize requirements or increase MPS. Responds to customer inquiries to determine appropriate product literature and pricing schedules. Determines if customers should be offered an alternate product in order to meet delivery requirements. Influences and/or resolves production and shipping schedules and invoicing problems; recommends price changes based on company/customer relationship. Determines validity of warranty claims and schedules repair resources. May negotiate with the external customer for non-compliance to contract. Issues RMA's (Return Material Authorizations) and negotiates restocking fees with customer.

Referral Coordinator/ Prior Auth Specialist

Spectrum Health Central Scheduling
08.2016 - 09.2022
  • Process patient medical information, update demographics upon entering facility, verify insurance eligibility, accompany patient to examination area, and triage diagnosis’ as directed.
  • Follow HIPAA policies, procedures, and guidelines to ensure patient confidentiality.
  • Process patient medical information, verify insurance eligibility, and file with insurance companies to get medications authorized for patient’s diagnosis
  • Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.

Radiology Scheduler

Spectrum Health Central Scheduling
08.2014 - 08.2016
  • Ensured validity of doctors’ exam orders, while completing extensive data entry of exam information within the company computer system.
  • Contacted patients and made appointments for exams while ensuring patients were prepared for exams.
  • Completed as many as 80 calls to patients and medical offices per day.

Education

Associate of Science Degree - Medical Billing and Coding

Ultimate Medical Academy
Clearwater, FL
01.2016

Medical Billing and Coding Diploma -

Ultimate Medical Academy
Clearwater, FL
01.2015

Skills

  • Skilled in data entry and Microsoft Office applications
  • Customer onboarding
  • Problem resolution
  • Strong communication (written and verbal)

Accomplishments

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Languages

English
Professional Working

Timeline

Customer Success Specialist

L3 Harris Technologies
09.2022 - Current

Referral Coordinator/ Prior Auth Specialist

Spectrum Health Central Scheduling
08.2016 - 09.2022

Radiology Scheduler

Spectrum Health Central Scheduling
08.2014 - 08.2016

Associate of Science Degree - Medical Billing and Coding

Ultimate Medical Academy

Medical Billing and Coding Diploma -

Ultimate Medical Academy

Similar Profiles

CREATE PROFILE