Summary
Overview
Work History
Education
Skills
Certification
Awards
Languages
Timeline
SalesAssociate
Gloria Lozano

Gloria Lozano

Euless,TX

Summary

Throughout my career, I have demonstrated a relentless pursuit of customer satisfaction and success. My knowledge of pest control and esthetics, along with a background in basic human service, has equipped me with a versatile skill set and a deep understanding of diverse client needs. I am confident in my ability to effectively contribute to your team and achieve exceptional results.

I am particularly drawn to the opportunity to apply my skills and expertise within your organization, known for its reputation for excellence. I am enthusiastic about the possibility of contributing to the continued success of your team and am excited about the prospect of further discussing how my background, skills, and dedication can be of great value to your organization.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Customer Success Specialist

Ecosafe Pest Control
09.2022 - Current
  • Respond to client emails
  • Utilize online CRM to text new and existing clients
  • Answer inbound scheduling calls
  • Outbound collection calls
  • Outbound special scheduling calls
  • Route appointments for DFW area.

Senior Account Executive

GreenWorks Home Solutions
01.2021 - 09.2022
  • Maintain daily sheet of new clients due for One Time Pest treatments
  • Outbound calls to warm leads for Handyman service
  • Prepare estimates for clients
  • Train account reps how to use CRMs to assist clients for pest & handyman services
  • Enter all new clients in companies pest platform & handyman platform
  • Created large training manual for these two depts
  • Respond to all incoming new lead text from potential clients
  • Clarify and explain companies' service offers for Pest Control & home repair service
  • Respond to all Yelp leads from Home Inspection dept
  • Assist all CSC's from home dept with any leads that show interest in starting pest plans & booking home repairs onsite estimates
  • Send outgoing texts to clients due for their free one time treatment
  • Prepare announcement documents for interoffice training purpose regarding my dept
  • Report to CEO daily revenue for my dept.

Lash Artist

Lash & GLo
02.2018 - 03.2020
  • Self-employed
  • Schedule my own appointments
  • Make monthly inventory purchases
  • Perform lash extension service to clients.

Office Manager

Temperature Pro DFW HVAC
11.2016 - 03.2018
  • Inbound & outbound customer Service calls
  • Daily outbound telemarketing cold calls
  • Dispatched, scheduled HVAC repair and install appointments
  • Prepared invoices to clients after completed service
  • Set accounts for annual maintenance programs
  • Managed accounts payable system for owner (Paid vendors in timely manner)
  • Collection calls for past due accounts; managed aging report
  • Respond to all email in adequate time for exceptional service.

Customer Service Advocate

Moxie Pest Control
03.2015 - 10.2016
  • Scheduled quarterly pest services and other miscellaneous office task
  • Managed Dallas technicians route
  • Answered phones, Customer Service
  • Scheduled re-services and new starts
  • Helped with billing department by calling unpaid accounts
  • Made quality control calls to clients in reference to recent service provided
  • Communicated with clients who had pest control questions and concerns.

Customer Service Coordinator

Bizzy Bees Pest Control
01.2011 - 01.2015
  • Serviced existing and new customers with scheduling pest control appointments
  • Answered phones/assisted technicians with any service questions & routing
  • Maintained multi-family weekly production spreadsheet
  • Scheduled & routed initial multi-family service appointments
  • Reported to direct service manager for any further scheduling & routing matters
  • Responded to all scheduling emails in timely manners
  • Was back up to Supervisor and assist within Commercial, Residential & Termite departments
  • Was back up to Specialty scheduling
  • Bedbug and one time service routing and email notification.

Customer Service Representative

ABC Pest & Lawn
01.2008 - 01.2010
  • Answered Phones/Assisted customers with scheduling their service
  • Maintained daily production for technicians
  • Scheduled work for technicians on monthly basis
  • Printed Next Day work/invoices for technicians.

Education

Diploma -

R.L. Turner High School
Carrollton, TX

Licensed Esthetician in Esthetics -

Salon Boutique Academy
Addison, TX
10.2018

Radio Personality -

American Broadcasting School
Garland, TX
01.2008

Early Childhood Education -

Brookhaven Community College
Farmers Branch, TX
01.2007

Human Resources -

Devry University
Plano, TX
01.2005

Skills

  • OUTLOOK
  • Pest Control Sales/Scheduling
  • 10 Key Data Entry
  • Google Docs
  • Spanish
  • Customer Service oriented and a friendly attitude
  • Administrative Experience
  • Leadership
  • Bilingual
  • Business Development
  • Handyman Sales
  • Upselling
  • Sales Support
  • Solution oriented mindset
  • Strong problem solving skills
  • Experience with office programs, Pest Routes, ISN, House Call Pro, Pest pac CRMs Microsoft Teams Online call systems Call rail
  • EXCEL
  • Superior attention to detail
  • Excellent communication and follow up skills
  • Dedication to high level performance
  • Training & development
  • CRM Software
  • Account Management
  • Communication skills
  • Customer service
  • Home Cleaning Sales
  • Lash Tech Certified, Body Waxing, Facial treatments, Ultrasonic Hydro facial machine, LED facials, Body Contouring, Chemical Peels, Microdermabrasion, Body Wraps, Makeup Artistry, Microsoft Office Suite, Internet capabilities, PestPac software, Pest Routes software, Ten-Key & 45WPM, Microsoft Excel, & Outlook

Certification

Esthetician, 11/01/18, 03/01/21

Awards

Humanitarian Award, 04/01/99, Organized and managed relief drive for victims of Hurricane Mitch, Mary Grimes Education Center

Languages

Spanish
Professional Working

Timeline

Customer Success Specialist

Ecosafe Pest Control
09.2022 - Current

Senior Account Executive

GreenWorks Home Solutions
01.2021 - 09.2022

Lash Artist

Lash & GLo
02.2018 - 03.2020

Office Manager

Temperature Pro DFW HVAC
11.2016 - 03.2018

Customer Service Advocate

Moxie Pest Control
03.2015 - 10.2016

Customer Service Coordinator

Bizzy Bees Pest Control
01.2011 - 01.2015

Customer Service Representative

ABC Pest & Lawn
01.2008 - 01.2010

Diploma -

R.L. Turner High School

Licensed Esthetician in Esthetics -

Salon Boutique Academy

Radio Personality -

American Broadcasting School

Early Childhood Education -

Brookhaven Community College

Human Resources -

Devry University
Gloria Lozano