Andie Hart
Seattle
Overview
8
8
years of professional experience
Work History
Cafe Manager
Cupcake Royale
10.2023 - 09.2024
- Oversaw daily cafe operations including, staff scheduling, inventory management and customer service, ensuring workflow and team productivity.
- Trained and mentored staff to deliver exceptional customer service, maintaining high customer satisfaction levels.
- Managed financial processes, including cash handling, sales reporting to meet goals.
Shift Supervisor/Assistant Store Manager
STARBUCKS COFFEE COMPANY
08.2018 - 08.2023
- Created schedules for a team of 30 employees, optimizing shift coverage and productivity.
- Balanced profit and loss (P&L), collaborating with leadership to reduce waste and increase profitability.
- Oversaw daily cash handling and inventory management, ensuring accuracy and operational efficiency.
- Designed and implemented training plans for new hires, fostering professional growth and enhancing team performance.
- Resolved team conflicts through open, constructive communication, cultivating a positive work environment.
Server/Lead Host
French Quarter Grille
09.2016 - 08.2018
- Increased table turnover by 20% within 6 months, boosting revenue.
- Partnered with service staff to consistently achieve customer satisfaction
- Memorized and effectively communicated extensive food and wine menus, ensuring personalized and exceptional guest experiences.
Education
High School Diploma -
Round Rock High School
Round Rock, TX05-2016
Skills
- Barista skills
- Customer engagement
- Coffee shop operations
- Customer experience management
Timeline
Cafe Manager
Cupcake Royale
10.2023 - 09.2024
Shift Supervisor/Assistant Store Manager
STARBUCKS COFFEE COMPANY
08.2018 - 08.2023
Server/Lead Host
French Quarter Grille
09.2016 - 08.2018
High School Diploma -
Round Rock High School