Overview

Work History

Education

Skills

Timeline

Andie Hart

Seattle

Overview

8

8

years of professional experience

Work History

Cafe Manager

Cupcake Royale

10.2023 - 09.2024

Oversaw daily cafe operations including, staff scheduling, inventory management and customer service, ensuring workflow and team productivity.
Trained and mentored staff to deliver exceptional customer service, maintaining high customer satisfaction levels.
Managed financial processes, including cash handling, sales reporting to meet goals.

Shift Supervisor/Assistant Store Manager

STARBUCKS COFFEE COMPANY

08.2018 - 08.2023

Created schedules for a team of 30 employees, optimizing shift coverage and productivity.
Balanced profit and loss (P&L), collaborating with leadership to reduce waste and increase profitability.
Oversaw daily cash handling and inventory management, ensuring accuracy and operational efficiency.
Designed and implemented training plans for new hires, fostering professional growth and enhancing team performance.
Resolved team conflicts through open, constructive communication, cultivating a positive work environment.

Server/Lead Host

French Quarter Grille

09.2016 - 08.2018

Increased table turnover by 20% within 6 months, boosting revenue.
Partnered with service staff to consistently achieve customer satisfaction
Memorized and effectively communicated extensive food and wine menus, ensuring personalized and exceptional guest experiences.

Education

High School Diploma -

Round Rock High School

Round Rock, TX

05-2016

Skills

Barista skills
Customer engagement

Coffee shop operations
Customer experience management

Timeline

Cafe Manager

Cupcake Royale

10.2023 - 09.2024

Shift Supervisor/Assistant Store Manager

STARBUCKS COFFEE COMPANY

08.2018 - 08.2023

Server/Lead Host

French Quarter Grille

09.2016 - 08.2018

High School Diploma -

Round Rock High School