Talented professional with demonstrated record of success in developing and implementing strategic approaches to drive market growth Successful at overseeing all stages of initiatives, building positive relationships and promoting products with innovative and forward-thinking approaches. Well-versed in tracking market trends and capitalizing on opportunities.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Talent Development Manager
Instep Federal Credit Union
Belle Chasse, Louisiana
03.2024 - Current
Organized leadership development workshops for emerging leaders within the organization.
Developed job descriptions, competency models and career paths for various roles in the organization.
Planned events such as conferences, seminars or networking opportunities for employees aimed at developing professional relationships.
Developed and implemented a comprehensive talent management strategy to increase employee engagement and retention.
Organized team building activities to foster collaboration among staff members.
Conducted background checks and reference checks of prospective employees.
Conducted interviews with prospective candidates during hiring processes.
Helped maintain applicant tracking systems and recruiting metrics.
Set specific goals for projects to measure progress and evaluate end results.
Maintained positive working relationship with fellow staff and management.
Marketing and Business Development Manager
Greater New Orleans Federal Credit Union
Metairie, LA
07.2023 - 03.2024
Plan advertising campaigns for online, print and other mediums.
Develop marketing strategies based on corporate objectives and market trends.
Work closely with members to determine appropriate marketing offerings and strategies for business needs.
Collaborate with other departments to coordinate strategic marketing activities.
Supervise creation of marketing materials and collateral.
Plan and facilitate meetings to share marketing plans and explain future business goals.
Facilitate and manage business development team based on market and industry research.
Check payroll, vendor payments and other accounting disbursements for accuracy and compliance.
Analyze competitors and market trends to facilitate business growth.
Advise members on advantages and disadvantages of different product decisions in alignment with individual needs.
Create content for website, blog posts, social media accounts, and email newsletters.
Marketing Representative
Instep Credit Union
10.2021 - 06.2023
Planned and organized promotional events to expand brand recognition and customers.
Gathered competitor data, analyzing pricing, product sales and marketing strategies.
Worked effectively in cross-functional, fast-paced environment to complete daily tasks.
Created daily social media posts to build robust brand presence on Facebook.
Worked as part of two-person team to develop innovative branded marketing collateral.
Developed direct mass mailings which resulted in significant growth of customer base.
Kept inventory of materials and submit purchase requests to maintain adequate inventory.
Developed practical training programs to impart knowledge and improve individual skill sets.
Helped brand awareness by assisting in merchandising and handling display setups.
Lead team through rebranding and opening of new branch.
Financial Service Representative
NASJRB Credit Union
Belle Chasse, LA
02.2021 - 10.2021
Offered financial recommendations to promote financial literacy.
Maintained confidentiality of bank records and client information.
Kept teller window areas clean, organized and fully stocked.
Opened new accounts and served existing customers based on individual financial needs.
Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
Trained employees on cash drawer operation.
Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
Assistant Manager
Subway Restaurants
Belle Chasse, LA
07.2010 - 02.2021
Delegated daily tasks to team members to optimize group productivity.
Performed weekly inventory.
Kept customer and food preparation areas clean and well-organized.
Completed opening, closing and shift change tasks by following company guidelines.
Used POS system and cash register to receive payments by cash, check, credit card and voucher.
Education
Bachelor of Science - Marketing
University of New Orleans
New Orleans, LA
Associate of Science - Business Administration
Delgado Community College
New Orleans, LA
05-2020
Skills
Creative
Detail-Oriented
Team Player
Strong Leadership Skills
Microsoft Office, Excel, PowerPoint
Canva
Constant Contact
Relationship Building
Competitive Research
Product Marketing
Partnership Development
Onboarding, Training and Development
Career Development
Accomplishments
2024 CUNA GAC Louisiana's Crasher
2023 Louisiana's Young Professional of the Year
Led our team to achieve a Credit Union rebranding, earning recognition from upper management and financial reward.
Recognized by Louisiana Credit Union League as Best of the Best $0-$75 million of assets.
Recognized by Louisiana Credit Union League as 1st Place- Community Outreach.
Recognized by Louisiana Credit Union League as 1st place- Internal Culture Initiative.
Recognized by Louisiana Credit Union League- Excellence in Marketing
Certification
America's Credit Unions- Marketing and Business Development Certification School- Year 3
Affiliations
Louisiana Credit Union League Young Professionals Network- Committee Member · Feb 2023 - Present
Louisiana Credit Union League East Orleans Chapter- Secretary · Jan 2023 - Present
America's Credit Unions- Mentor/Mentee Program- May 2024- Present
Credit Union National Association- Diamond Award Committee Judge · Aug 2023 - Feb 2024
Timeline
Talent Development Manager
Instep Federal Credit Union
03.2024 - Current
Marketing and Business Development Manager
Greater New Orleans Federal Credit Union
07.2023 - 03.2024
Marketing Representative
Instep Credit Union
10.2021 - 06.2023
Financial Service Representative
NASJRB Credit Union
02.2021 - 10.2021
Assistant Manager
Subway Restaurants
07.2010 - 02.2021
Bachelor of Science - Marketing
University of New Orleans
Associate of Science - Business Administration
Delgado Community College
Similar Profiles
Nicole MunozNicole Munoz
Financial Service Representative III at INSTEP FEDERAL CREDIT UNIONFinancial Service Representative III at INSTEP FEDERAL CREDIT UNION