Andie Max Floreal
WILLINGBORO,NJ
Summary
Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Polite and professional successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Paraprofessional
ESS Education
09.2022 - Current
- Assisting the teacher with teaching new concepts or translating information for students to understand better, supervising students, and providing students with a positive, nurturing guide
- Helping students with disabilities such as autism ext.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
State Security Officer
Allied Universal
02.2022 - 09.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Nurse's Aide
Delta-T Group
02.2022 - 06.2022
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Call Center Representative
ETS
12.2019 - 05.2022
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Customer Service Associate/Head Cashier
Lowe's
03.2019 - 06.2021
- 2 years of retail experience providing customer service, including identifying and resolving customer issues, assisting customers in locating product, greeting customers, answering phones, building relationships with customers, and thanking customers for their business
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Cashier
Forever 21
11.2018 - 01.2019
- Handle cash, clean/ neat front end
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
Cashier
Popeye's Restaurants
05.2018 - 09.2018
- Handle cash, customer service, prepare food
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
Sales Associate and Cashier
Staples
05.2017 - 08.2017
- Handle cash, greet customers, stock items
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
No Degree - Nursing
Rowan College At Burlington County
Pemberton, NJ12.2025
Skills
- Fast Food (2 years)
- Food Prep (2 years)
- Customer Service (6 years)
- Food Service (2 years)
- Team Member (6 years)
- Dealership experience (Less than 1 year)
- Google Docs (10 years)
- Supervising experience (1 year)
- Salesforce (6 years)
- Typing (3 years)
- Retail Sales (6 years)
- Financial services (Less than 1 year)
- Leadership (1 year)
- Computer skills (5 years)
- Call center (2 years)
- Communication skills (5 years)
- Time management (5 years)
- Customer relationship management (2 years)
- Delivery driver experience (Less than 1 year)
- Front desk
- Experience with children
- IOS
- Mac OS
- Student Records Management
- Differentiated Instruction
- Classroom Support
- Teacher Support
- Technical Support
- Complaint Resolution
- Product Upselling
- Quality Assurance
- Investigation Documentation
- CCTV Monitoring
- Metal Detector Operation
- Stationary Surveillance
- Shift Scheduling
- Cash Reconciliation
- Drawer Balancing
- Price Verification
Accomplishments
Mental health certificate
Sora license
Certification
- CPR Certification, CPR & AED, Present
- SORA
Languages
Haitian Creole - Expert
Timeline
Paraprofessional
ESS Education
09.2022 - Current
State Security Officer
Allied Universal
02.2022 - 09.2022
Nurse's Aide
Delta-T Group
02.2022 - 06.2022
Call Center Representative
ETS
12.2019 - 05.2022
Customer Service Associate/Head Cashier
Lowe's
03.2019 - 06.2021
Cashier
Forever 21
11.2018 - 01.2019
Cashier
Popeye's Restaurants
05.2018 - 09.2018
Sales Associate and Cashier
Staples
05.2017 - 08.2017
No Degree - Nursing
Rowan College At Burlington County