André Bezerra
Fair Lawn,NJ
Summary
Goal-focused and performance-driven professional, seeking a career in medical sales/administration field to leverage experience and expertise in customer engagement, relationship management, and problem solving.
Overview
7
7
years of professional experience
Work History
Field Marketing Specialist
Medical Essential Diagnostics
07.2023 - Current
- Generate leads and create brand awareness in new markets for the "Save My Life Program"
- Develop brand message and share with the target market to draw in clientele.
- Seek input from stakeholders to better understand the market and create new growth opportunities.
- Lead development and implementation of company-level marketing plans to achieve revenue and brand exposure goals.
- Expand client base through consistent cold calling efforts.
Intern, Quality Resource Services Department
RWJ Barnabas Health Monmouth Medical Center
01.2023 - 05.2023
- Supported the quality, patient safety, and regulatory improvement process within acute care hospital.
- Reviewed and identified trends, recommended changes, and helped in the implementation of process improvement methodology, which honed and improved advanced problem-solving and collaboration skills.
- Facilitated the rollout of an audit tool in conformance with patient identification policy.
Sales Lead / Key Holder
Vitamin Shoppe
10.2021 - 09.2022
- Cultivated loyalty and long-term relationships with customers and responded to their supplement-related inquiries, provided personalized services, recommended products according to their needs, and exceeded their expectations
- Responsible for store opening and closing, shelf merchandising, product pricing, and cash balancing
- Interfaced with customers by processing their transactions and receipts in an efficient manner
- Observed strict compliance with loss prevention standards based on implemented protocols
- Attended continuous training to broaden product knowledge
- Effectively substituted the store manager during their absence.
Cashier
Rite Aid Corporation
06.2019 - 03.2020
Pharmacy Technician
CVS PHARMACY
09.2018 - 05.2019
- Worked in tandem with pharmacists to deliver excellent customer service and high-quality care
- Managed stocking, assembly, and distribution of medications to support smooth provision of pharmacological services
- Maintained highest professional and ethical standards as well as full compliance with all federal, state and local laws and regulations
- Responded to inquiries from patients and healthcare providers.
Cashier
Rite Aid Corporation
12.2016 - 08.2018
- Ensured the delivery of first-rate service to all customers through expert and prompt response to all inquiries
- Impartment of product knowledge and complaint resolution
- Maintained accuracy in all customer transactions
- Executed all merchandizing responsibilities in accordance with corporate direction
- Recognized by management for outstanding customer service evidenced by multiple positive online reviews
Education
Bachelor of Science - Health Administration
Rutgers University
New Brunswick, NJ08.2023
Skills
- Microsoft Office Suite (Word, Excel, and PowerPoint)
- Client Needs Assessment and Advising
- Customer Service and Relations
- Conflict Resolution
- Health and Safety Protocol Compliance
- Brand Development
- Staff Management
- Corporate Communications
- Sales Expertise
- Business Administration
Timeline
Field Marketing Specialist
Medical Essential Diagnostics
07.2023 - Current
Intern, Quality Resource Services Department
RWJ Barnabas Health Monmouth Medical Center
01.2023 - 05.2023
Sales Lead / Key Holder
Vitamin Shoppe
10.2021 - 09.2022
Cashier
Rite Aid Corporation
06.2019 - 03.2020
Pharmacy Technician
CVS PHARMACY
09.2018 - 05.2019
Cashier
Rite Aid Corporation
12.2016 - 08.2018
Bachelor of Science - Health Administration
Rutgers University
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