ANDRA HART
Duncanville
Summary
Dedicated Supervisor with extensive experience in medical operations management, specializing in clinic coordination and patient care. Proven ability to enhance operational efficiency and improve patient satisfaction through effective staff management and policy implementation.
Overview
12
12
years of professional experience
Work History
Operations Manager II
Baylor Scott and White Health Texas Physical Medicine and Rehabilitation Physician
Dallas
11.2020 - Current
- The Manager Clinic Operations 2 coordinates all activities in physician offices, clinics or other areas that assist patients to ensure high quality, patient-centered care and compliance with established policies, procedures, and standards.
- Manages daily activities in a physician office, clinic, or other patient care facility to ensure efficient office operations.
- Coordinates staffing, coverage, and procedures to ensure needs of the facility are met in a timely and effective manner.
- Develops, reviews, revises, submits and implements policies, procedures, and objectives for practice that are aligned to the organization's objectives.
- Interviews, selects, trains, supervises, evaluates, counsels, and recommends termination of assigned employees.
- Approves and contributes to in-service education programs for assigned personnel.
- Coordinates accounts receivable management to ensure maximum reimbursement.
- Communicates with various departments to coordinate services, resolve operational problems, and improve quality of patient care.
- Provides information to physicians, community groups and referral agencies about programs provided by practices.
- Investigates, resolves and documents resolution of patient complaints.
- Demonstrated leadership, communication and problem-solving skills.
Operations Manager I
Baylor Scott and White Health Texas Physical Medicine and Rehabilitation Physicians
Dallas
02.2019 - 01.2020
- The Manager Clinic Operations 1 coordinates all activities in physician offices, clinics or other areas that assist patients to ensure high quality, patient-centered care and compliance with established policies, procedure, and standards.
- Manages daily activities in a physician office, clinic, or other patient care facility to ensure efficient office operations.
- Coordinates staffing, coverage, and procedures to ensure needs of the facility are met in a timely and effective manner.
- Develops, reviews, revises, submits, and implements policies, procedures, and objectives for practice that are aligned to the organization's objectives.
- Interviews, selects, trains, supervises, evaluates, counsels, and recommends termination of assigned employees.
- Approves and contributes to in-service education programs for assigned personnel.
- Submits invoices to accounts payable, monitors cash collections, and coordinates accounts receivable management.
- Communicates with various departments to coordinate services, resolve operational problems, and improve quality of patient care.
Clinic Supervisor
Baylor Scott and White Health Texas Physical Medicine and Rehabilitation Physicians
Dallas
01.2015 - 01.2019
- Supervise 8 FTE Medical Assistant.
- Provide services to customers, such as order placement or account information.
- Establish workflow procedures or schedules and keep track of the day to day create template build for Physician schedules.
- Manage monthly staff meetings keep staff informed of updates to system or workflow.
- Learn to operate new office technologies as they are developed and implemented.
- Train and assist staff with computer usage.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
- Complete forms in accordance with company procedures.
- Complete Day end close daily.
- Manage and make corrections in Cash drawers.
- Schedule and confirm appointments for clients and customers.
- Insurance verification and authorizations.
- Osha officer compliant for BSW Physical Medicine & Rehabilitation Physicians McKinney.
- Conduct searches to find needed information, using such sources as the Internet.
- Order supplies for 3 clinics from Ivalua / McKesson.
- Facilitate with Surgery centers for Provider Procedures to be performed.
- Work with new providers with Epic workflow.
- Manage day to day clinic flow.
- Round with Patients and Staff.
- Charge Entry.
Education
Medical Assistant Certification -
American Allied Health Association
01-2015
Certified Nurse Assistant -
01-1985
No Major
El Centro College
Dallas, TX01-1983
High School -
South Oak Cliff High School
Dallas, TX05-1981
Skills
- Active Listening
- Press Ganey and customer experience
- BLS/CPR
- MicroStrategy
- Surgery Scheduling
- Medical Terminology
- Patient Intake/Interview
- A/R and Charge Entry
- A/R clinic Worques
- Patient Care
- Charting
- Answering Multiple Lines
- Appointment Scheduling
- Infection Control
- OSHA compliance
- Insurance Verification
- Customer Service
- Time Management
- Clinic Coordination
- Judgment and Decision Making
- Active Learning
- Social Perceptiveness
- Complex Problem Solving
- Delegating
Accomplishments
- Top performer for engagement with People survey
- Service Excellence award in 2023
Timeline
Operations Manager II
Baylor Scott and White Health Texas Physical Medicine and Rehabilitation Physician
11.2020 - Current
Operations Manager I
Baylor Scott and White Health Texas Physical Medicine and Rehabilitation Physicians
02.2019 - 01.2020
Clinic Supervisor
Baylor Scott and White Health Texas Physical Medicine and Rehabilitation Physicians
01.2015 - 01.2019
Medical Assistant Certification -
American Allied Health Association
Certified Nurse Assistant -
No Major
El Centro College
High School -
South Oak Cliff High School