Andra Holley
Boise,ID
Summary
Dynamic leader with proven expertise in customer service and problem-solving, honed at Boise Vape and Glass. Excelled in enhancing customer satisfaction and streamlining operations, achieving significant market share growth through innovative product development. Skilled in multitasking and organization, adept at leading teams to exceed goals with efficient workflows and strong customer relations.
Overview
13
13
years of professional experience
Work History
Store Manager
Boise Vape and Glass
11.2019 - 09.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Product Developer
Boise Vape and Glass
11.2019 - 09.2024
- Identified potential risks in project timelines or budgets early on, implementing proactive solutions to avoid delays or cost overruns.
- Provided technical expertise during product design, contributing to improved functionality and user experience.
- Coordinated with suppliers and manufacturers to secure favorable pricing agreements for raw materials, reducing overall production costs.
- Developed innovative products for increased customer satisfaction and market share growth.
- Enhanced product usability by conducting thorough market research and identifying consumer needs.
Supervisor
Morrison Center for the Preforming Arts
04.2011 - 09.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Associate of Science - Horticulture
Boise State University
Boise, ID05-1990
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
Timeline
Store Manager
Boise Vape and Glass
11.2019 - 09.2024
Product Developer
Boise Vape and Glass
11.2019 - 09.2024
Supervisor
Morrison Center for the Preforming Arts
04.2011 - 09.2018
Associate of Science - Horticulture
Boise State University
Similar Profiles
GAYLAN KOESTERCROUCHGAYLAN KOESTERCROUCH
Purchasing Manager at Colorado Vape and Glass Co.Purchasing Manager at Colorado Vape and Glass Co.
Carlos HernandezCarlos Hernandez
Manager of Operations at Pass The Glass Vape And TobaccoManager of Operations at Pass The Glass Vape And Tobacco
Dezmond OrtizDezmond Ortiz
Retail Sales Cashier at Puff It- Vape And Glass ShopRetail Sales Cashier at Puff It- Vape And Glass Shop