Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
Generic

Andrae Baker

San Antonio,TX

Summary

Interested in a position where I can contribute my diversified ability, positive attitude and demonstrate good work ethics in getting the job done and in so doing enrich personal and professional development while contributing to the continued growth of the organization.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Houseman

Country Inn Hotel
03.2024 - 12.2024
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Kept building entryway glass clean and polished for professional presentation.
  • Gathered linen supplies and organized linen closets for prompt room restocking.
  • Refilled par stock of guest amenities and supplies in each housekeeping storage area.
  • Handled requests for extra linens, toiletries and other supplies.
  • Rotated mattresses regularly to prevent sagging and promote guest comfort.

Customer Service Representative

Ibex Global Solutions
03.2022 - 09.2023
  • Responded to customer requests for products, services, and company information.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Solved and managed approximately 50 incoming calls, emails and chats from customers using CRM systems like Zendesk and Salesforce.
  • Communicated with customers via email, chat and call.

Factory Worker

SEPROD GROUP
05.2016 - 02.2022
  • Assemble raw materials for preparing, mixing, measuring, and cooking crude resources
  • Operate machines in the process of producing commodities
  • Packing products or components for shipment or further processing
  • Sorting and inspecting products for quality assurance purposes
  • Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%'

Line Cook

CORAL CUISINE
  • Plates dishes and completes basic food prepping tasks for a restaurant
  • Preparing and cooking food in a specific station
  • Cleaning up prep areas and making sure the kitchen is stocked
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.

Delivery Driver

WISYNCO GROUP
  • Collect items from one warehouse to transport them to a different local wholesale/supermarkets
  • Load, transport, and deliver items to a client or a business
  • Review orders before and after delivery to ensure an order is complete and that charges are correct
  • Assist with loading and unloading items from vehicles (up to 50lbs)

Education

High School GED - Caribbean Examination Certificate

ASCOT HIGH SCHOOL
Kingston Jamaica
06.2004

Skills

  • Team player
  • Good oral and written communication skills
  • Excellent time management skills
  • High-energy attitude
  • Multi-line phone talent
  • Problem resolution
  • Decision-making
  • Workload management

Certification


  • Licensed Electrician - November 2013

Software

Zendesk

Salesforce

Microsoft Outlook

Microsoft Teams

Microsoft Suite

Timeline

Houseman

Country Inn Hotel
03.2024 - 12.2024

Customer Service Representative

Ibex Global Solutions
03.2022 - 09.2023

Factory Worker

SEPROD GROUP
05.2016 - 02.2022

Line Cook

CORAL CUISINE

Delivery Driver

WISYNCO GROUP

High School GED - Caribbean Examination Certificate

ASCOT HIGH SCHOOL
Andrae Baker