Zendesk
Andrae Baker
San Antonio,TX
Summary
Interested in a position where I can contribute my diversified ability, positive attitude and demonstrate good work ethics in getting the job done and in so doing enrich personal and professional development while contributing to the continued growth of the organization.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Houseman
Country Inn Hotel
03.2024 - 12.2024
- Disposed of trash and recyclables each day to avoid waste buildup.
- Kept building entryway glass clean and polished for professional presentation.
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Refilled par stock of guest amenities and supplies in each housekeeping storage area.
- Handled requests for extra linens, toiletries and other supplies.
- Rotated mattresses regularly to prevent sagging and promote guest comfort.
Customer Service Representative
Ibex Global Solutions
03.2022 - 09.2023
- Responded to customer requests for products, services, and company information.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Identified and resolved discrepancies and errors in customer accounts.
- Solved and managed approximately 50 incoming calls, emails and chats from customers using CRM systems like Zendesk and Salesforce.
- Communicated with customers via email, chat and call.
Factory Worker
SEPROD GROUP
05.2016 - 02.2022
- Assemble raw materials for preparing, mixing, measuring, and cooking crude resources
- Operate machines in the process of producing commodities
- Packing products or components for shipment or further processing
- Sorting and inspecting products for quality assurance purposes
- Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%'
Line Cook
CORAL CUISINE
- Plates dishes and completes basic food prepping tasks for a restaurant
- Preparing and cooking food in a specific station
- Cleaning up prep areas and making sure the kitchen is stocked
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Delivery Driver
WISYNCO GROUP
- Collect items from one warehouse to transport them to a different local wholesale/supermarkets
- Load, transport, and deliver items to a client or a business
- Review orders before and after delivery to ensure an order is complete and that charges are correct
- Assist with loading and unloading items from vehicles (up to 50lbs)
Education
High School GED - Caribbean Examination Certificate
ASCOT HIGH SCHOOL
Kingston Jamaica06.2004
Skills
- Team player
- Good oral and written communication skills
- Excellent time management skills
- High-energy attitude
- Multi-line phone talent
- Problem resolution
- Decision-making
- Workload management
Certification
- Licensed Electrician - November 2013
Software
Salesforce
Microsoft Outlook
Microsoft Teams
Microsoft Suite
Timeline
Houseman
Country Inn Hotel
03.2024 - 12.2024
Customer Service Representative
Ibex Global Solutions
03.2022 - 09.2023
Factory Worker
SEPROD GROUP
05.2016 - 02.2022
Line Cook
CORAL CUISINE
Delivery Driver
WISYNCO GROUP
High School GED - Caribbean Examination Certificate
ASCOT HIGH SCHOOL