Summary
Overview
Work History
Education
Skills
Timeline
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Andrae Paul

Ellenwood,Georgia

Summary

Dynamic and detail-oriented Field Service Technician with extensive expertise in troubleshooting, maintenance, and repair of complex systems. Proven ability to establish strong client relationships, ensuring exceptional service delivery and fostering a positive work environment. Committed to leveraging technical skills and industry knowledge to enhance operational efficiency and contribute to organizational success. Eager to adopt a proactive approach to problem-solving and maintain a dedication to excellence in all aspects of service.

Overview

22
22
years of professional experience

Work History

Second line Tech

NCR Corp
06.2015 - 08.2025
  • Troubleshoot modules and diagnosis through diagnostics.
  • Replace major hardware components and Install software.
  • Perform router network troubleshooting LAN and wireless configurations.
  • Set up ATM new install configurations.
  • Engage helpdesk for deep troubleshooting to resolve issues.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Clear bill jams, cards, deposit jams and dispenser.
  • Perform electrical testing on various modules and component replacement.
  • Strengthened job skills through regular training for new equipment.

First Line Tech

ATM Response
05.2014 - 07.2015
  • Patronizing and planning service calls.
  • Clearing bill jams, jam cards deposit jams etc.
  • Escalation of issues to management if needed.
  • Maintenance replacement of belts, air filters, feed parts and assemblies.
  • Troubleshooting of problems.
  • Perform simple and complex installation including cables, mounting of equipments and a variety of locks.
  • Contacting customers with ETA to location and providing updates.

Floor Technician

Regional Hardwood Floors
05.2012 - 03.2014
  • Conduct estimates for clients.
  • De-installed and installed wood floors, carpets and tiles.
  • Surveyed and analyzed work areas and preformed mathematical measurements.
  • Installed new flooring stained and sand to ensure outstanding results.
  • Ensured arrival to customer locations was always met in a timely manner.

ATM Technician

Garda Cash Logistics
07.2006 - 04.2012
  • Maintain professional communication with customers and up line support.
  • Experienced in using tools to assist during servicing and installs.
  • Install, diagnose, replenished and service ATM machines for different vendors.
  • Conducted trouble shooting and error codes clearing on machines.
  • Activate and deactivate supporting software on operating system.
  • Ensured arrival to customer locations was always met in a timely manner.
  • Experienced in activating and shelving Mas Hamilton locks and exposure to alarm system.

ATM Technician

Bantek
11.2003 - 07.2006
  • Provide exceptional customer services to vendors at various locations.
  • Installed hardware and software support on machines including networking.
  • Replenished and serviced ATM’s including paper replacement and ink cartridges.
  • Conducted trouble shooting and error codes clearing on machines.
  • Maintain professional communication with customers and updated them on overall progress.
  • Experienced in using tools to assist during installations.

Education

Associates - Electronics

DeKalb Technical College
05.2005

High School Diploma - undefined

St. Croix Central High School
05.1996

Skills

  • Excellent Oral and Written Communication Skills
  • Exceptional Customer service/Interpersonal skills
  • Problem-solving
  • Teamwork and collaboration
  • Friendly, positive attitude
  • Customer service
  • Multitasking
  • Time management

Timeline

Second line Tech

NCR Corp
06.2015 - 08.2025

First Line Tech

ATM Response
05.2014 - 07.2015

Floor Technician

Regional Hardwood Floors
05.2012 - 03.2014

ATM Technician

Garda Cash Logistics
07.2006 - 04.2012

ATM Technician

Bantek
11.2003 - 07.2006

High School Diploma - undefined

St. Croix Central High School

Associates - Electronics

DeKalb Technical College

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Andrae Paul