Andrae Taylor
Answerline Communication INC
Silverdale,WA
7
years of professional experience
Results-driven Supervisor with expertise in managing high call volumes and delivering exceptional customer support. Skilled in issue resolution and maintaining customer satisfaction. Collaborates effectively with teams to adapt to changing needs while fostering a positive work environment. Utilizes telecommunication systems and active listening techniques to uphold organizational integrity.
Work History
Casino Security Supervisor
1 Year 1 Month- Secured guests, employees, and property through vigilant situational awareness and a strong security presence.
- Managed scheduling for security personnel, optimizing coverage to meet operational demands effectively.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Recorded incident reports with detailed accounts of occurrences.
- Planned and facilitated training sessions for new security staff, covering security procedures to improve team performance and operational efficiency.
- Coordinated with law enforcement during emergencies, facilitating effective communication and resolution of incidents.
Phone Operator
1 Year 1 Month- Managed high volume of inbound calls, ensuring customer queries addressed promptly and efficiently.
- Provided accurate information to callers regarding services and procedures, enhancing customer satisfaction.
- Utilized call management systems to track interactions and maintain detailed records of customer inquiries.
- Trained new operators on protocols and best practices, fostering a collaborative team environment.
Security Officer
3 Years 6 Months- Enforce safety protocols and respond promptly to incidents, ensuring guest safety and security.
- Safeguard museum premises by conducting regular patrols and monitoring security systems.
- Trained new staff on security procedures and emergency response techniques to ensure preparedness.
- Collaborated with law enforcement and emergency services during events to enhance incident response.
- Managed event logistics to ensure secure environment while facilitating positive guest experiences.
Freight/Receiving Associate
1 Year- Manage freight efficiently through unloading, stocking, and organization.
- Executed freight management by unloading, stocking, and organizing products. efficiently through unloading, stocking, and organization.
- Ensured accuracy in shipment processing and product placement, enhancing inventory integrity.
- Demonstrate physical stamina, lifting over 50 lbs and standing for extended periods.
- Collaborated effectively with team members and assisted customers.
AV Technician
7 Months- Delivered comprehensive support for AV classroom technology through walk-in, phone, and email channels.
- Conducted thorough inspections and testing of AV equipment to ensure optimal functionality.
- Managed inventory for laptop carts and related gear, improving check-in and check-out efficiency.
- Collaborated with Educational Media Services for equipment repairs and event setups, increasing responsiveness to user needs.
- Maintained tidy and organized workspace, ensuring safety and accessibility for users.
Projectionist
8 Months- Monitored operations using gauges and indicators, enhancing machine performance.
- Ensured seamless equipment and system operations for high efficiency.
- Conducted routine maintenance on projection equipment, ensuring optimal functionality and reliability.
- Collaborated with technical teams to enhance equipment reliability and overall system performance.
- Monitored operations using gauges and indicators to optimize machine performance.
Student Worker
3 Months- Created events that engaged diverse audiences and fostered community interaction.
- Coordinated logistics and setup for school events, ensuring seamless execution and positive attendee experiences.
- Collaborated with cross-functional teams to enhance cultural engagement initiatives.
- Analyzed feedback to improve future event strategies and enhance overall participant satisfaction.
Summer Camp Instructor
1 Month- Trained and supervised a team of instructors, enhancing program delivery and participant engagement.
- Trained and supervised team of instructors, improving program delivery and participant engagement.
- Led safety monitoring initiatives to ensure compliance with safety protocols, reducing incidents by 20%.
- Communicated regularly with parents and stakeholders, providing updates and addressing concerns to foster trust and satisfaction.
- Conducted equipment maintenance checks, ensuring operational readiness and safety for all activities.
Education
B.S. - Science
Skills
Security Equipment Management
Emergency response coordination
Crisis Management
Safety Monitoring
Inventory management
Customer Service
Cash Handling
Microsoft Excel
Office software
Team Collaboration
Teamwork
Adaptability
Timeline
Phone Operator
Answerline Communication INC
09.2025 - CurrentRead More
Casino Security Supervisor
Point Casino & Hotel
09.2025 - CurrentRead More
Freight/Receiving Associate
Home Depot
03.2024 - 03.2025Read More
AV Technician
Art Center College of Design
06.2022 - 01.2023Read More
Projectionist
Art Center College of Design
04.2022 - 12.2022Read More
Security Officer
Norton Simon Museum
03.2022 - 09.2025Read More
Summer Camp Instructor
Galileo Learning
06.2021 - 07.2021Read More
Student Worker
Art Center College of Design
01.2020 - 04.2020Read More
Art Center College of Design
B.S. from Science
Read More