ANDRALES ABREU
Los Angeles,CA
Summary
Dynamic and results-driven Senior Client Advisor with over 10 years of experience in luxury retail, client development, and leadership. Recognized as the highest-rated Client Advisor for Customer Service in North America (2025). Skilled in driving sales growth, mentoring teams, and creating elevated client experiences aligned with Gucci’s heritage and brand standards. Adept at managing high-volume operations while fostering a culture of excellence, collaboration, and innovation. Passionate about building long-term client relationships and expanding market reach through strategic networking and exceptional service.
Overview
13
13
years of professional experience
Work History
Senior Client Advisor
Gucci
01.2021 - Current
- Lead by example on the sales floor, mentoring and coaching Client Advisors to deliver exceptional client experiences and consistently exceed store KPIs.
- Partner with store leadership to achieve business objectives, including sales growth, client development, and team performance, while ensuring operational excellence in a high-volume luxury environment.
- Facilitate training and onboarding for new team members, ensuring alignment with Gucci’s heritage, values, and service standards.
- Build and nurture long-term client relationships through personalized clienteling and networking, acting as a Brand Ambassador to grow Gucci’s market presence.
- Oversee floor management, scheduling, and conflict resolution, serving as the first point of contact for escalated client situations.
- Maintain Gucci’s visual merchandising standards, enhancing the in-store experience to drive engagement and conversion.
- Recognized as the highest-rated Client Advisor for Customer Service across North America (2025).
Web Designer
BetterLearn
01.2020
- Designed and managed user-friendly websites and branding assets.
- Increased sales by 10% in under a year through innovative web strategies.
- Collaborated with marketing teams to align digital and social media campaigns.
Digital Content Creator
Independent Contractor
01.2020 - Current
- Create, curate, and manage content across multiple platforms to drive audience engagement and brand awareness.
- Build and nurture relationships with influencers and brand ambassadors to expand reach and growth.
- Develop social media strategies to enhance visibility and foster an active community.
Accessories Specialist
Nordstrom
01.2018 - 01.2021
- Achieved Pacesetter status by selling $795K in sales.
- Sold $1.7M as a Saint Laurent Specialist, consistently exceeding personal sales goals.
- Built loyal customer relationships through personalized service and follow-up clienteling.
- Promoted brand awareness through networking and client outreach.
- Partnered with leadership to report sales performance and align on business strategies.
Sales Associate
Nordstrom
01.2014 - 01.2018
- Achieved Pacesetter status every year since 2016 for top performance.
- Recognized as a Nordstrom All-Star, the highest individual achievement awarded by leadership.
- Built a loyal and engaged client base through exceptional service and personalized styling.
Assistant Manager
Bath & Body Works
01.2013 - 01.2014
- Led a 15-person sales team to exceed daily and weekly sales goals.
- Implemented operational systems to improve inventory, reporting, and scheduling efficiency.
- Directed merchandising and promotional efforts to maximize revenue in top-performing business segments.
Education
Business Management
Hillsborough Community College
01.2014
Associate of Arts - Fashion Merchandising
The Art Institute
01.2016
Certificate - Web Development
Udemy
01.2019
Skills
- Luxury sales strategy
- Client development and retention
- High-profile client relations
- Relationship management
- Upselling and cross-selling
- Bilingual communication
- Customer service excellence
- KPI achievement
- Product expertise
Timeline
Senior Client Advisor
Gucci
01.2021 - Current
Web Designer
BetterLearn
01.2020
Digital Content Creator
Independent Contractor
01.2020 - Current
Accessories Specialist
Nordstrom
01.2018 - 01.2021
Sales Associate
Nordstrom
01.2014 - 01.2018
Assistant Manager
Bath & Body Works
01.2013 - 01.2014
Business Management
Hillsborough Community College
Associate of Arts - Fashion Merchandising
The Art Institute
Certificate - Web Development
Udemy
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