Sergio Ubaiz

• Recognized as a top-performing Senior Client Advisor at Rimowa, consistently exceeding sales targets by delivering elevated, personalized client experiences and leveraging deep product knowledge to drive high-value transactions and long-term client loyalty
• Delivered elevated, personalized client experiences, building long-term relationships that drove repeat business and brand loyalty
• Developed and maintained a strong client portfolio through strategic outreach, follow-ups, and tailored product recommendations
• Demonstrated expert knowledge of product craftsmanship, functionality, and innovation, effectively positioning collections to meet diverse client needs
• Maximized sales opportunities through cross-selling and upselling across product categories, increasing average transaction value
• Maintained impeccable visual merchandising standards, ensuring product presentation aligned with brand identity and luxury expectations

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• Delivered personalized styling sessions to high-value clients, increasing repeat business and client retention
• Built and maintained a strong client book through consistent follow-up and relationship management
• Exceeded monthly sales goals by leveraging product knowledge and upselling techniques
• Executed visual merchandising standards to reflect luxury brand identity
• Provided an elevated, VIP-level in-store experience aligned with premium brand expectations

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• Delivered a highly personalized, elevated client experience, cultivating long-term relationships that drove loyalty, repeat business, and increased sales performance
• Built and maintained a strong client portfolio through proactive outreach, strategic follow-ups, and curated appointments showcasing new collections and exclusive pieces
• Acted as a brand ambassador for Prada, expertly communicating craftsmanship, heritage, and innovation to provide a deeper, more meaningful client connection

Leveraged market awareness by analyzing competitor activity, client preferences, and emerging fashion trends to refine selling strategies and maximize opportunities

• Collaborated with team members to create a dynamic, welcoming, and high-energy boutique environment aligned with luxury service standards
• Maintained impeccable visual merchandising in accordance with brand guidelines, ensuring product presentation reflected the highest level of luxury while proactively managing stock and replenishment needs
• Mentored and supported team members, contributing to a high-performance culture that consistently achieved and exceeded sales targets
• Executed opening and closing procedures with precision, ensuring operational excellence and adherence to brand policies

• Support financial objectives by preparing reports, analyzing variances, and proposing corrective actions.
• Monitor loss prevention strategies to minimize shrinkage.
• Achieve store sales targets and maximize business potential.
• Lead by example on the floor during events and daily activities, ensuring VIP and top clients are well-cared for.
• Enhance store conversion rates and maximize sales by department.
• Promote additional selling: oversee staff to ensure they master and apply additional selling and cross-selling techniques.