Summary
Overview
Work History
Education
Skills
Languages
Timeline
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KAI CHUN KONG

San Francisco,CA

Summary

Senior Client Advisor with experience at CELINE and CHANEL, recognized as a top producer and global leader in client experience. Proven expertise in VIC clienteling, cross-market engagement, and luxury brand representation, including exclusive selection to host Neiman Marcus VVIC during New York Fashion Week. Strong foundation in relationship building, aftercare, and refined service delivery.

Overview

4
4
years of professional experience

Work History

Senior Client Advisor

CELINE
11.2022 - 12.2025
  • Top Producer in the San Francisco market, consistently exceeding individual sales goals and KPI benchmarks
  • Achieved #1 Mystery Shop Score in the United States and #3 globally, reflecting exceptional service standards and brand representation
  • Led Out-of-Network (OON) initiatives across Neiman Marcus locations in multiple cities, driving client acquisition and cross-market engagement
  • Exclusively selected as the only Client Advisor to host Neiman Marcus VVIC during New York Fashion Week, delivering refined, high-touch client experiences in a global fashion setting
  • Built and maintain a loyal VIC client base through strategic clienteling, styling expertise, and proactive relationship management

Boutique Facilitator/Aftercare Ambassador

CHANEL
07.2021 - 11.2022
  • Delivered elevated aftercare experience aligned with CHANEL's service excellence standards, ensuring long-term client satisfaction and loyalty
  • Managed client communications related to repairs and product care with discretion and precision
  • Supported boutique operations and client flow during high-volume periods while upholding CHANEL's luxury environment

Education

Associate of Science - Merchandising

Fashion Institute of Design & Merchandising
San Francisco, CA
05-2001

Skills

  • Luxury Sales & KPIs-VIC Clienteling-Client Development
  • Brand Storytelling-Personalized Styling-CRM & Client Books
  • High-Profile Event Hosting-Aftercare & Repairs Management
  • Neiman Marcus OON Partnerships-Client Retention

Languages

Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual

Timeline

Senior Client Advisor

CELINE
11.2022 - 12.2025

Boutique Facilitator/Aftercare Ambassador

CHANEL
07.2021 - 11.2022

Associate of Science - Merchandising

Fashion Institute of Design & Merchandising
KAI CHUN KONG