Andranetta Johnson

•Responsibility consists of providing patients with results on sexually transmitted infections, cancer screening, hormone testing or
general health screening via telephone, chat, and email.

• Communicating effectively and professionally with all team members.

• Executed pre-established communication scripts as outlined by a clinical team lead. Identifying and escalating clinical questions to team lead.

• Complied with client program requirements all client program requirements and standard operating procedures.

•Responding to inbound calls from patients seeking support related to the testing process, including questions regarding specific
tests and sample collection.

•To provide a comfortable and safe environment where patients can discuss their concerns and ask questions via telephone,
asynchronous chat, and email.

• To record interactions accurately and consistently in patient records. Adhering to HIPPA guidelines.

• Analyzed operational data to identify trends and improve processes.
• Developed reports that informed management decisions on key initiatives.
• Identified operational and performance issues, collaborating with managers to implement effective solutions.
• Reviewing company data for covid testing, building reports based on these findings and recommending programs to improve the company’s performance metrics.
• Ensured timely completion of all test results by coordinating with labs.
• Analyzed areas of opportunity within the department and uncovered strengths to build on
• Maintained up-to-date records of all transactions related to operational activities.
• Engaged in clear and professional communication with all team members.
• Prepare daily/weekly operational reports

• Managed dispatch operations through advanced tracking software to improve efficiency.
• Monitored real-time security system alerts, ensuring prompt responses to incidents.
• Coordinated communication between security personnel and clients to streamline operations.
• Logged incidents and service requests accurately, supporting operational integrity and accountability.
• Addressed customer complaints regarding service issues or delays, ensuring timely resolutions.
• Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
• Conducted regular updates for team briefings and shift changes.
• Supported manager in developing accurate forecasts and creating effective schedules.

• Resolved complaints promptly, enhancing customer satisfaction.
• Managed high call volume while maintaining service quality.
• Collaborated with team members to streamline service processes and improve customer experience.
• Assisted customers with inquiries and product information.
• Answered customer inquiries and provided accurate information regarding products and services.
• Documented interactions in the customer relationship management system.
• Trained new staff on customer service protocols, ensuring consistent service quality.
• Assisted in developing training materials for ongoing staff education.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

• Provided personalized care in private labor, delivery, and recovery rooms for each mother-to-be.
• Delivered specialized care in private postpartum rooms, focusing on the unique needs of each mother.
• Provided Full-Service Newborn Nursery care
• Developed innovative ideas and solutions that improved team performance and patient outcomes.
• Collaborated with diverse coworkers to achieve goals and resolve issues related to products and services.
• Identified needs of customers promptly and efficiently.
• Resolved customer issues with knowledgeable and friendly service, enhancing overall satisfaction.
• Completed day-to-day duties accurately and efficiently.

• Provided personalized care in private labor, delivery, and recovery rooms for each mother-to-be.
• Administered care in private postpartum rooms, facilitating recovery for mothers.
• Provided comprehensive care in newborn nursery, promoting health and comfort for infants.
• Assessed customer needs promptly, ensuring timely and appropriate responses.
• Maintained updated knowledge through continuing education and advanced training.
• Completed day-to-day duties accurately and efficiently.

• Administered medications and treatments per healthcare provider prescriptions, ensuring adherence to safety standards.
• Monitored patient vital signs and reported changes to nursing staff.
• Assisted in daily living activities for residents in skilled nursing facility.
• Documented patient information accurately in electronic health records system.
• Collaborated with multidisciplinary team to develop and implement individualized care plans, enhancing patient outcomes.
• Provided emotional support and education to patients and their families.
• Ensured compliance with safety and infection control procedures consistently.
• Trained new nursing staff on protocols and best practices in patient care.
• Observed changes in patient's condition and reported any significant changes to the registered nurse or physician.
• Performed physical assessments, including vital signs and health history documentation.
• Provided patient care in accordance with physicians' orders and nursing standards of practice.
• Communicated effectively with patients, family members, healthcare team members, and other stakeholders regarding patient care plans or concerns.
• Maintained a safe environment by following infection control policies and procedures.
• Administered prescribed medications to patients in accordance with healthcare provider instructions. or started intravenous fluids, noting times and amounts on patient charts.
• Managed emergency situations by executing established protocols, prioritizing patient safety and timely intervention. promptly according to established protocols.