Andray Dotson
San Antonio,TX
Summary
Dynamic IT Support Leader with a highly decorated and distinguished 19-year career in the United States Air Force, consistently delivering 99%+ network uptime and modernizing technical training programs across multidisciplinary teams. Proven expertise in incident response, endpoint security, and fast-track issue resolution, leading a five-member team to a flawless 100% quality audit. Skilled in system configuration, software deployment, and IT operations with a user-centric focus. A collaborative and adaptable manager, recognized for fostering inclusive, high-performance teams and cultivating strong relationships with diverse stakeholders in fast-paced, mission-critical environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Desktop Support Manager
United States Air Force
08.2023 - Current
- Analyzed technical issues, identified trends, and implemented proactive measures to maintain 93% network uptime.
- Optimized executive training programs, negotiated a cost-saving contract with a minority-owned business, and enabled two staff members to achieve CISM certification.
- Directed a team of 5 cybersecurity specialists, resolved critical system vulnerabilities, and earned a 100% score on a quality assurance audit.
Education
Associate of Applied Science - Information Systems Management
Community College of The Air Force
Montgomery, AL08-2018
Skills
- Remote desktop support
- Endpoint security
- Hardware support
- Data backup and recovery
- Software support
- Incident management
- System configuration
- Asset management
- Patch management
- IT security management
- Problem resolution
- Active Directory management
- Application support
- Decision-making
- Time management
- Team leadership
- Customer service
- Project management
- Strategic planning
- Relationship building
- Staff training and development
- Operations management
- Customer relationship management (CRM)
Accomplishments
Desktop Support Manager of the 2nd and 3rd Quarters 2024
- Recognized as Desktop Support Manager of Q2 and Q3 2024 for maintaining 98% Information Systems uptime and reducing aircraft cyber assessments time by 73%, generating $1.5M return on investment for the U.S. Air Force.
Certification
Certifications: CompTIA A+ (2009)
CompTIA Security + (2018)
Desktop Support Manager of the 2nd and 3rd Quarters 2024
Drove compensation strategy for penetration testing team, securing 100% retention and protecting a $9M investment supporting cyber readiness for 12 organizations.
Languages
English
Full Professional
Timeline
Desktop Support Manager
United States Air Force
08.2023 - Current
Associate of Applied Science - Information Systems Management
Community College of The Air Force
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