James Suber
IT Technician
Irmo,SC
Summary
Strategic Information Technology Manager skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by development of solutions that provide efficient resolution of technology issues by the deparment technicians. Demonstrated skill in translating technical requirements to solutions. Successful 17-year record of building positive relationships within the University and with vendors outside the University.
Successful at optimizing processes and managing systems implementation. Knowledgeable about technology needs for the supported departments and the IT Teams with custom creation of solutions to improve their efficiency and customer service.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Desktop Support Manager
University Of South Carolina
02.2021 - Current
- Supports the Department of Student Affairs with their computer and technology needs. Diagnosis and repair of technology within the department to allow those supported to have all functionality needed to perform their job duties and support the students at the University.
- Designs and implements improvements for Student Affairs Information Technology which includes deployment of the departmental Windows images and security update deployments to keep all computers maintained and updated in accordance to best practices.
- Works with DoIT for improvements to processes and quick resolution of issues with networks and phones through the departments under Student Affairs.
- Updates and improves processes that allow the Student Affairs Information Technology team to support the department in a way that is more effective and with the most efficient use of the technician's time
- Works with the Student Affairs Information Technology technicians to improve processes with feedback from the technicians using the tools created and provide additional support to them with more complex issues.
- Created documentation for processes the Student Affairs Information Technology staff for new software and processes implemented.
Network Manager
University Of South Carolina
04.2008 - 02.2021
- Supported and set standards for Admissions Technology with computers and software.
- Database Administrator for the Student Information system EMAS Pro. This was used by the department for the processing of incoming freshmen and transfer students. Worked with the vendor of this product for support, upgrades and gave feedback for improvements.
- Worked with the Admissions business office for ordering of replacement equipment and to research the options for the best models for the departmental use.
- Diagnosed and supported all technology and software used within the Office of Undergraduate Admissions.
- Hired and managed the student workers that were used in the Admissions IT Department. Provided tasks and gave the student workers flexibility in their completing of projects with supervision.
- Created and maintained the Disaster, Recovery and Prevention Plan (DRPP) for the Office of Undergraduate Admissions. This included backups of the EMAS Pro SQL database that could be quickly moved to a backup server that we had in hosted in the Student Affairs IT Suite in Russell House 400 Suite
- Created documentation for processes and training classes for the Admissions Deparment for new software and systems.
Desktop Support Technician
University Of South Carolina
11.2006 - 04.2008
- Improved support solutions with creation of the tech Windows PE environment for imaging and troubleshooting of computers in the department.
- Preformed troubleshooting and repair of equipment though the departments supported under the UTS (DoIT) service level agreement.
- Worked on the Service Desk in the morning before switching to the Desktop Support side of the department; giving phone support to those calling the Service Desk from 6 AM - 8:30 AM. This included disabling rogue DHCP routers plugged in by students, assisting with password resets, installation of software and end user support with the mainframe (CMS/IMS)
Manager/Technician
Compuzone
05.2004 - 11.2006
- Management of retail stores and scheduling of employees for coverage of the store hours.
- Assist customers with technical support and work to resolve software issues and perform hardware repair.
- Create and maintain software disks to assist Desktop Technicians with repair and support.
- Maintain inventory and reorder stock as needed for the store as inventory ran low.
- Maintain sales goals for the store through advertising and store specials.
- Make nightly deposits for the store along with closing duties for cash counts.
IT Technician Gateway Country Stores
Gateway Computers
01.2000 - 05.2004
- Assist customers with designing and ordering their custom computers
- Reach and maintain sales goals.
- Assist customers in person with technical support and work to resolve software issues and perform hardware repair.
- Create and maintain software disks to assist Desktop Technicians with repair and support.
Education
No Degree - Radiologic Technology
Midlands Technical College
High School Diploma -
Mid-Carolina High School
Prosperity, SC05.1991
Skills
- Hardware Support
- Patch Management
- Software Support
- Customer Service
- System Configuration
- IT Policy Enforcement
- Team Leadership
- Technical Documentation
- Remote Desktop Support
Accomplishments
- Have been nominated for multiple GEMs while working in the Department of Student Affairs.
- Nominated for Leadership from Behind the Scenes - Student Affairs and Academic Support.
- Given Exceeds on all reviews while in the Department of Student Affairs IT.
Affiliations
- Gardening - Plant and work with an annual garden in the spring. Enjoy the challenge where you have to plan ahead with preparing the soil for the plans, plant the seeds and then patiently wait to see if the effort spent pays off with the sprouts of the new plants showing through the soil. From there you still need to support and water the plants that are growing with care.
- Golfing - Recently took this up with my father and it is a challenge to get the ball to fly straight when hit. This is a sport that teaches humility as you are never as good as you think you are when out on the course.
- Computer Gaming/Development - Creation of some of the most popular mods for Baldur's Gate 3, with over 2 million users of the mod.
Certification
Microsoft Network Certification, completed a certification class from Midlands Tech for MS SQL Server.
Languages
English
Native or Bilingual
Timeline
Desktop Support Manager
University Of South Carolina
02.2021 - Current
Network Manager
University Of South Carolina
04.2008 - 02.2021
Desktop Support Technician
University Of South Carolina
11.2006 - 04.2008
Manager/Technician
Compuzone
05.2004 - 11.2006
IT Technician Gateway Country Stores
Gateway Computers
01.2000 - 05.2004
No Degree - Radiologic Technology
Midlands Technical College
High School Diploma -
Mid-Carolina High School
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