Summary
Overview
Work History
Education
Skills
Websites
Certification
References
Timeline
Hi, I’m

DANET JENKINS-WILLIAMS

Suisun,CA
DANET  JENKINS-WILLIAMS

Summary

Microsoft Azure Cloud Engineer/Administrator

As a Certified Microsoft Azure Cloud Engineer/Administrator, I possess the necessary skills needed in order to support the cloud infrastructure and services.

I have multiple certifications in Azure Cloud which demonstrate my proficiency and expertise in cloud technologies.

· Microsoft Certified Azure Administrator Associate

· Microsoft Certified Azure Network Engineer Associate

· Microsoft Certified Azure AI Engineer Associate

· Microsoft Certified Azure Security Engineer Associate

· Microsoft Certified Azure Data Fundamentals

· Microsoft Certified Azure Fundamentals

· Generative AI Solutions with Azure OpenAI Service Course

I have also developed skills in data analytics, ETL and relational databases which enable me to manage, transform and analyze large volumes of data. I can also provide insights and solutions for the organization. I am passionate about leveraging data and cloud to improve the efficiency, security and performance of the IT systems and services.

I have over 25 years of IT experience with a strong background in troubleshooting, customer service, team collaboration, hardware and software support. I am a dependable and organized individual who can handle multiple priorities and work under pressure. I take pride in ensuring the optimal stability and functionality of the network environment, delivering high-quality service and satisfaction to customers and stakeholders.

I have an excellent reputation amongst my management team and peers for resolving problems and improving customer satisfaction.

In conclusion, I'm enthusiastic and eager to contribute to the team’s success through hard work, attention to detail and excellent organizational skills.

Overview

25

Years of Professional Experience

6

Microsoft Azure Cloud Certifications

Work History

Kaiser Permanente
Walnut Creek, CA

Senior Desktop Support Technician/Project Manager/End User Trainer/ Cloud Administrator
02.2006 - Current

Job overview

  • Deploying and configuring Virtual Networks
  • Monitor Cloud and On-Premise resources to verify integrity and availability
  • Creating and managing data backups
  • Troubleshooting and problem resolution on all aspects of hardware/software
  • Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation
  • Authored detailed documentation on service call resolutions, providing valuable data on both personnel performance and effective remediation techniques
  • Obtained and evaluated information about new systems peripherals and software technology
  • Collaborated with vendors to locate replacement components and resolve advanced problems
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
  • Configured hardware devices and software to set up workstations for employees
  • Removed malware, ransomware and other threats from laptops and desktop systems.

Education

Computer Learning Center
San Francisco, CA

MBA from System Administration And IT Infrastructure

University Overview

  • Microsoft Certified Azure Administrator Associate
  • Microsoft Certified Azure Network Engineer Associate
  • Microsoft Certified Azure AI Engineer Associate
  • Microsoft Certified Azure Security Engineer Associate
  • Microsoft Certified Azure Data Fundamentals
  • Microsoft Certified Azure Fundamentals
  • Generative AI Solutions with Azure OpenAI Service Course
  • System Administration and IT Infrastructure Services Graduate - Computer Learning Center - San Francisco, CA

Skills

  • Support Documentation Generation
  • Cloud Security Engineer
  • Azure Administrator
  • DevOps Engineer
  • Systems Administrator (Azure-focused)
  • Cloud Data Administrator
  • Data Analyst
  • Information Security Analyst
  • Cloud Solutions Architect
  • Data Scientist (AI/ML)
  • Artificial Intelligence
  • AI & Machine Learning
  • Network Switches
  • Support of Mobile Devices
  • Microsoft Teams
  • TER Monitoring
  • AppOS/NeXDGen Desktop
  • Cisco Routers
  • Office 365 Suite
  • Health Connect
  • Stellar written skills
  • Attention to detail
  • Log Analytics Monitoring
  • Storage
  • Ethical and Compliance Awareness
  • ChatGPT
  • Computer Science
  • Computer Vision
  • GitHub
  • New System Deployment
  • Desktop Support
  • Technical Documents and Comprehension
  • Application Support
  • Hardware Support
  • Staff Education and Training
  • Customer Service Expert
  • TCP/IP
  • Decision Making
  • ServiceNow
  • Excellent Communication Skills
  • Teamwork and Collaboration
  • ITSM
  • Project Management
  • Active Directory
  • Epic
  • Python
  • KCS Coach for ECS DSA Team Training and Implementation
  • Microsoft Azure Cloud Engineering
  • Docker and Kubernetes
  • Excellent problem-solving skills
  • Virtual Networks
  • Knowledge of healthcare systems
  • Retrieval-Augmented Generation (RAG)
  • Cognitive Services

Certification

  • Microsoft Certified Azure Administrator Associate
  • Microsoft Certified Azure Network Engineer Associate
  • Microsoft Certified Azure AI Engineer Associate
  • Microsoft Certified Azure Security Engineer Associate
  • Microsoft Certified Azure Data Fundamentals
  • Microsoft Certified Azure Fundamentals
  • Generative AI Solutions with Azure OpenAI Service Course

References

References

Available upon request

Timeline

Senior Desktop Support Technician/Project Manager/End User Trainer/ Cloud Administrator
Kaiser Permanente
02.2006 - Current
Computer Learning Center
MBA from System Administration And IT Infrastructure
DANET JENKINS-WILLIAMS