ANDRE ANDERSON
New York,NY
Summary
Hospitality professional specializing in customer service, security operations, and transportation logistics. Demonstrated success in improving customer satisfaction through effective communication and problem solving in high pressure situations.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Transportation Operations Assistant
FIFA World Cup
06.2026 - 07.2026
- Coordinated transportation logistics and dispatch communication to optimize passenger flow.
- Coordinated logistical support for major international events and tournaments.
- Facilitated communication between teams to ensure information flow. between various teams and stakeholders effectively.
- Assisted in scheduling meetings and preparing event documentation.
Security Guard
Best Crowd Management
08.2025 - 2026
- Monitored premises to ensure safety and security for event attendees.
- Conducted regular patrols to detect suspicious activity and potential hazards.
- Enforced venue rules and regulations to maintain order and safety.
- Managed safety protocols, regulated access, and coordinated large-scale events.
Guest Service Associate
Chelsea Piers
01.2022 - 01.2024
- Provided exceptional customer service to enhance guest experiences.
- Welcomed guests and managed check-ins, providing assistance with questions and resolving concerns to ensure positive experiences.
- Assisted guests with inquiries and resolved concerns promptly.
- Managed check-in and check-out processes efficiently for visitors.
Parking Attendant
SP Plus
01.2021 - 05.2021
- Managed parking operations efficiently in busy urban locations.
- Directed vehicle flow to optimize parking operations and enhance customer experience.
- Assisted customers with parking inquiries and payment processes.
- Monitored parking facilities for safety and compliance standards.
Wheelchair Agent
ERMC
09.2020 - 01.2021
- Assisted passengers with mobility needs during airport procedures.
- Operated wheelchair equipment safely and efficiently for passenger transport.
- Delivered mobility assistance, ensuring safety and professionalism for clients.
- Communicated effectively with team members to ensure smooth service delivery.
Education
High School Diploma -
Jacqueline Kennedy Onassis High School
Skills
- Logistical coordination
- Crowd control
- Safety regulations and surveillance techniques
- Front desk operations
- Guest relations
- Time management
- Problem solving
- Team collaboration
- Attention to detail
- Communication skills
Certification
- NYS Security Guard License
- F-03 / F-04 Fireguard Certification
Timeline
Transportation Operations Assistant
FIFA World Cup
06.2026 - 07.2026
Security Guard
Best Crowd Management
08.2025 - 2026
Guest Service Associate
Chelsea Piers
01.2022 - 01.2024
Parking Attendant
SP Plus
01.2021 - 05.2021
Wheelchair Agent
ERMC
09.2020 - 01.2021
High School Diploma -
Jacqueline Kennedy Onassis High School