Andre Baloy
Albuquerque,NM
Summary
Accomplished Editorial Manager with a proven track record at Cision, adept in project management and customer relationship management. Spearheaded global teams to surpass KPI goals, enhanced product strategies for Fortune 500 clients and government agencies, and led significant efficiency improvements. Excelled in data analysis and public speaking, ensuring operational excellence and client satisfaction.
Overview
9
9
years of professional experience
Work History
Editorial Manager, Customer Content Services
Cision
02.2022 - Current
- Oversees projects for Fortune 500 clients to coordinate their upcoming publications
- Continuously involved in workflow management and project prioritization
- Analyzes and produces weekly reporting to corporate office to highlight operational and technology deficiencies
- Delivers quarterly presentations to clients outlining strategies to enhance their product
- Established and leads global team of editorial specialists to meet and exceed given KPI goals and statistics
Senior Customer Content Specialist
Cision
06.2021 - 01.2022
- Provided primary customer support to Fortune 500 companies
- Facilitated and completed companies' earnings press releases to meet aggressive deadlines
- Increased efficiency and performance by monitoring team member productivity and providing feedback
Customer Content Specialist
Cision
12.2019 - 06.2021
- Complete over 5,200 total works processed in 2020, ranking in top 3 of specialists company-wide
- Bolstered autonomous decision making skills and assisted with client issue resolutions related to service performance and distribution issues.
- Managed tight deadlines, consistently delivering on time without sacrificing quality.
- Assisted in client outreach with rollout of beta product that lead to increased profits and upsell opportunities
Assistant Front Office Manager
Hyatt Regency Tamaya Resort and Spa
06.2017 - 12.2019
- Guided front office team to Top 10 in check-in scores among Hyatt resort properties
- Planned and executed implementation of computer program in order to increase efficiency of daily operational activities
- Successfully led in training eight new staff members simultaneously
Assistant Rooms Manager
Hyatt Regency Tamaya Resort and Spa
05.2016 - 06.2017
- Successfully managed hotel room renovation of 250 rooms
- Effectively managed department to Top 10 in rooms cleanliness among Hyatt Resort properties
- Streamlined operations through implementation of efficient room management systems and processes
Spa Supervisor
Hyatt Regency Tamaya Resort & Spa
06.2015 - 05.2016
- Created marketing ideas to encourage future bookings and retail sales
- Oversaw efforts to increase wedding/bridal revenue by 10% in Tamaya Mist Salon
- Responsible for payroll and staff scheduling
Education
BBA - Marketing
University of New Mexico
Albuquerque05.2013
Skills
- Data Analysis
- Technical Writing
- Market Research
- Project Management
- Customer Relationship Management
- Public Speaking / Communications
- Deadline Management
- Microsoft Office Proficient
- Goal Setting (KPIs)
Timeline
Editorial Manager, Customer Content Services
Cision
02.2022 - Current
Senior Customer Content Specialist
Cision
06.2021 - 01.2022
Customer Content Specialist
Cision
12.2019 - 06.2021
Assistant Front Office Manager
Hyatt Regency Tamaya Resort and Spa
06.2017 - 12.2019
Assistant Rooms Manager
Hyatt Regency Tamaya Resort and Spa
05.2016 - 06.2017
Spa Supervisor
Hyatt Regency Tamaya Resort & Spa
06.2015 - 05.2016
BBA - Marketing
University of New Mexico
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