Andre Barksdale
Columbus,OH
Summary
Knowledgeable and dedicated customer service professional with solid teamwork skills, an outgoing and positive demeanor, and a proven ability to establish rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specializing in quality, speed, and process optimization. Articulate, energetic, and results-oriented with a passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Independent Living Specialist
The Buckeye Ranch
Whitehall
10.2022 - Current
- Transitional Age Youth Specialist guiding individuals aged 16 to 24 through challenges of transitioning to adulthood
- Skilled in mentorship, life skills training, and support in education and employment
- Dedicated to fostering independence and empowering young adults for personal and professional success.
Youth Coach
Impact Community Action
11.2021 - Current
- Manages and maintains a minimum 50-youth participant case load
- Participates in outreach and recruitment activities to achieve a full case load
- Completes intake and document collection activities when appropriate
- Develops Individual Opportunity Plans (IOP) for youth participants
- Ensures active participation in services and activities, providing case management and service coordination.
Administrative Pastor
Transformation Church
09.2014 - Current
- Records giving and manages staff and volunteers
- Trains ministers for services and coordinates weekly events
- Handles communications, recruits volunteers, and conducts quarterly meetings
- Creates online platform for live video events.
Leadership Development Program Associate
Franklin County Youth Build
05.2019 - 11.2021
- Creates Leadership Development Program and individualized growth plans
- Supervises participants in group discussions and documents progress
- Assists students in navigating and learning life skills for dealing with traumatic situations.
Customer Service Representative
Spectrum
01.2017 - 05.2019
- Responds to customer requests, cultivates loyalty, and improves sales
- Assists customers with appointments, shipping, special orders, and merchandise pick-up.
Customer Service Representative
Nationwide Insurance
03.2014 - 01.2017
- Discusses billing issues, processes changes and errors with agents
- Helps customers understand coverages, works and manages cases until resolution.
3rd Shift Insurance Intake Claims Associate
Safelite Solutions Group
Columbus, OH
08.2013 - 03.2015
- Provides superior customer service and presents solutions for customer needs
- Files auto collision, property, and workers' compensation claims.
Education
High school diploma -
Northland High School
Skills
- Creative problem solving
- Quality management
- Sales expertise
- Order fulfillment
- MS Office (Word, Excel)
- Appointment setting
- Excellent written and oral communication
- Training development aptitude
- Business development
- Customer service
- Ability to work under pressure
- Administrative support
- Account management
- Detail-oriented
- Multi-tasking abilities
- Recruiting
- Records Management
- Care Plan Management
- Patient Advocacy
- Emergency Response
- Case Management Experience
- Decision-Making
Certification
Driver's License, 12/01/20, 09/01/24
Timeline
Independent Living Specialist
The Buckeye Ranch
10.2022 - Current
Youth Coach
Impact Community Action
11.2021 - Current
Leadership Development Program Associate
Franklin County Youth Build
05.2019 - 11.2021
Customer Service Representative
Spectrum
01.2017 - 05.2019
Administrative Pastor
Transformation Church
09.2014 - Current
Customer Service Representative
Nationwide Insurance
03.2014 - 01.2017
3rd Shift Insurance Intake Claims Associate
Safelite Solutions Group
08.2013 - 03.2015
High school diploma -
Northland High School
Driver's License, 12/01/20, 09/01/24
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