Andre Collins
Simi Valley,CA
Summary
Sales professional with a proven track record of driving revenue growth and fostering strong client relationships. Skilled in sales and customer relationship management, background in diverse sales environments. Expertise in identifying customer needs and delivering customized solutions that lead to successful deal closures. Strong communication, negotiation, and problem-solving skills enhance team collaboration and target achievement.
Overview
16
16
years of professional experience
Work History
Account Manager
AutoNation
03.2023 - Current
- Manage client relationships for 18+ Amazon delivery stations across the California and Las Vegas markets, supporting 121 Delivery Service Partners (DSPs).
- Acted as the primary point of contact between Amazon stakeholders, DSP leadership, and mobile service teams, facilitating alignment with service expectations and SLAs.
- Proactively resolved service and procurement issues to maintain high client satisfaction and operational readiness.
- Tracked and improved turnaround time (TAT) by monitoring service workflows and prioritizing critical repairs to reduce vehicle downtime.
- Oversaw parts procurement and availability, coordinating with suppliers and internal teams to ensure timely delivery and minimize service delays, enhancing operational efficiency.
- Analyze operational metrics, including TAT, service volume, and repeat repairs, to drive efficiency and continuous improvement.
- Oversaw operations in California and Las Vegas markets.
Sales Manager
BMW
01.2020 - 01.2023
- Significantly increased revenue year-over-year by 40%
- Led sales team in executing strategic initiatives and achieving company objectives.
- Led a team dedicated to delivering exceptional customer service, driving sales growth, and exceeding targets through a customer-centric approach.
- Enhanced customer shopping experiences by leveraging profound product knowledge to offer personalized recommendations, resulting in substantial increases in sales revenue.
- Cultivated strong client relationships by consistently providing expert guidance, ensuring customer satisfaction, and fostering long-term loyalty.
- Proficiently explained product performance, applications, benefits, and optional equipment, aligning with customer expectations, and fostering informed decision-making.
- Guided clients on F&I products, including extended warranties, based on credit application reviews to enhance informed purchasing.
- Submitted financing deals to lenders while assessing customer needs and payment options to facilitate approval.
- Provided consistent assistance to clients in inventory selections, employing strategic questioning techniques to ensure precise matching of their needs.
Call Center Manager /B2B Account Executive
Spectrum
01.2014 - 01.2020
- Spearheaded a team of 15 associates in addition to overseeing a staff of 200+ associates while maintaining daily operations of the center.
- Monitored performance of each team member by conducting a daily, monthly, and quarterly meeting, increasing overall performance by 25%.
- Monitored key performance metrics, identified challenges, and developed targeted solutions to address operational issues.
- Collaborated with Business Development team to evaluate and analyze growth opportunities, enhancing strategic planning.
- Forecasted annual sales quotas and projected expected sales volumes for existing and new products to establish clear sales goals.
- Van Nuys, CA
- (2018, 2019, 2020) Winner Circle Award Recipient.
Sales Supervisor
Verizon Wireless
01.2010 - 01.2014
- Initiated and closed sales for leading telecommunications provider, securing service renewals and expanding customer base across California and Texas.
- Consistently met monthly quotas in both sales and in the accumulation of new accounts.
- Promoted comprehensive product and service offerings, aligning solutions to meet specific client needs.
- Anticipated customer needs and provided high quality services while upholding brand standards and value to ensure customer satisfaction.
- Collaborated with business clients from inside and outside perspectives to address needs effectively.
- Thousand Oaks, CA
Education
Bachelor of Business Administration -
University Of Colorado
High School Diploma -
Alain Leroy High School
Skills
- Customer Retention
- Account Acquisitions
- Client management
- Account Services
- Performance monitoring
- KPIs
- Data Analysis
- Zendesk
- ASPECT
- Fleet Management
- MS EXCEL
- MS WORD
- Service issue resolution
- Conflict resolution
- Client relations
- Client relationship management
- Customer satisfaction enhancement
- Sales forecasting
Timeline
Account Manager
AutoNation
03.2023 - Current
Sales Manager
BMW
01.2020 - 01.2023
Call Center Manager /B2B Account Executive
Spectrum
01.2014 - 01.2020
Sales Supervisor
Verizon Wireless
01.2010 - 01.2014
Bachelor of Business Administration -
University Of Colorado
High School Diploma -
Alain Leroy High School