Andre Conrad
Linden,NJ
Summary
“Creativity is a habit, and the best creativity is the result of good work habits.” -Twyla Tharp
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet expected team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hobbies & Interest
Technical Skills: Proficient in Microsoft Office including Excel, Word & PowerPoint.
Activities: volunteers at the Hoboken shelter donating canned goods and clothes to the less fortunate.
Interest: Reading, exercising, traveling out the country to enlighten myself on new adventures and cultures and participating in community service.
Overview
16
16
years of professional experience
Work History
Taxi Dispatcher
ABM Industries
05.2023 - Current
- Monitored and tracked dispatch communication systems.
- Assisted in resolving customer complaints and grievances.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Monitored vehicle locations to coordinate timely arrivals.
- Utilized customer feedback to improve customer service.
- Provided customers with information on services.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Developed and implemented customer service policies and procedures.
Preschool Teacher
Bright Horizons Family Solutions LLC
07.2007 - 03.2022
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Promoted physical, mental and social development using classroom games and activities.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
- Helped students explore concepts with engaging, learning-focused activities.
- Developed and implemented classroom routines to address varying student needs.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Devised and implemented strategies to create and maintain a cohesive school community within virtual classroom setting.
Customer Service Representative
United Airlines
05.2016 - 12.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Work cooperatively and productive as a team member in planning, supporting and providing instruction.
- Welcomed customers to the airline and helped them locate itineraries, flight gates and informed customers of flight and schedule changes.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
Education
High School Diploma -
C.R.E.A.T.E Charter High School
Jersey City, NJ06.2007
Skills
- Dispatcher Monitoring
- Customer Satisfaction
- Creative Solutions
- Computer Tracking
- Daily Logs
- Effective Communication
- Speech Clarity
- Excellent communication
- Customer File Maintenance
- Maintain Records
- Microsoft Office
- Problem Assessment
- Microsoft PowerPoint
- Report Transcription
- Conflict Resolution
- Strong Analytical and Problem-Solving Skills
- Customer Consulting
- Complex problem solving
- Efficient Multitasking
- Time management skills
- Adapt to diverse groups
- Able to persuade others effectively
- Retail sales
Timeline
Taxi Dispatcher
ABM Industries
05.2023 - Current
Customer Service Representative
United Airlines
05.2016 - 12.2016
Preschool Teacher
Bright Horizons Family Solutions LLC
07.2007 - 03.2022
High School Diploma -
C.R.E.A.T.E Charter High School