Andre Crespo
The Woodlands,TX
Summary
Dynamic General Manager with a proven track record at Urban Air Adventure Park, excelling in team leadership and customer service. Achieved key performance metrics through effective coaching and engagement, while fostering a positive work environment. Skilled in operational excellence and equipment safety, driving membership sales and enhancing guest experiences.
Overview
6
6
years of professional experience
Work History
General Manager
Goldfish Swim School & Goldfish Swim School Franchising
06.2024 - Current
- Ensured a safe, clean, and child-focused environment by enforcing safety standards and supervising daily operations.
- Built and maintained a positive work environment that encouraged teamwork, accountability, and staff development.
- Kept all required certifications, training, and compliance documentation up to date for staff and facility.
- Successfully completed internal and external audits by maintaining strong operational, safety, and procedural standards.
- Led by example to promote excellent customer service and a welcoming experience for families and children.
General Manager
Urban Air Trampoline and Adventure Park
12.2023 - 06.2025
- Fostered a positive workplace culture that improved employee engagement, morale, and retention.
- Managed labor scheduling and staffing strategies to maintain low labor percentages while meeting business demands.
- Consistently achieved key performance metrics through effective leadership, coaching, and accountability.
- Delivered high-quality customer service by setting clear service standards and addressing issues promptly.
- Oversaw inventory ordering and control to reduce waste, ensure product availability, and support operational goals.
Site Manager
Armory Express Carwash
11.2019 - 12.2023
- Performed routine maintenance and troubleshooting on all tunnel equipment to ensure safe, efficient, and uninterrupted operations.
- Monitored and balanced chemical levels to maintain wash quality, protect equipment, and control costs.
- Resolved customer concerns professionally and promptly, ensuring a positive experience and high satisfaction.
- Drove membership sales through team coaching, customer engagement, and consistent upselling strategies.
- Created a positive and supportive work environment that motivated staff, improved teamwork, and reduced turnover.
Education
Bachelor of Science - Sports Management
Liberty University
Lynchburg, VA12-2022
Skills
- Customer service & guest experience
- Team leadership and communication
- Equipment safety & basic maintenance
- Sales and membership promotions
- Time management & multitasking
- Creating a positive, fun work environment
Timeline
General Manager
Goldfish Swim School & Goldfish Swim School Franchising
06.2024 - Current
General Manager
Urban Air Trampoline and Adventure Park
12.2023 - 06.2025
Site Manager
Armory Express Carwash
11.2019 - 12.2023
Bachelor of Science - Sports Management
Liberty University