Andre D. Prince Jr.
Warner Robins,Georgia
Summary
Results-driven retail manager with a strong track record of achieving strategic objectives through effective team leadership and communication. Expertise in setting goals, creating positive work environments, and enhancing staff performance, directly contributing to operational excellence and customer satisfaction.
Overview
17
17
years of professional experience
Work History
Store Manager
Walgreens
01.2022 - Current
- Creating weekly schedules for 8 to 15 team members
- Setting goals for my store
- Creating a pleasant work environment
- Providing feedback to leadership for their level of work performance
- Taking disciplinary action when necessary to correct behaviors
- Setting the tone for my store
- Held weekly meetings for my pharmacy manager to discuss goals, issues and concerns
- Participate in weekly conference calls with our district to discuss focus areas
Assistant Manager
Walgreens
01.2018 - 01.2022
- Creating weekly schedules for 5 to 10 team members
- Task delegation for 5 to 10 team members
- Maintaining a pleasant work environment
- Provide feedback to team members for their level of work performance
- Scheduling and performing interviews
- Selecting the right candidate to work at our location
Shift Lead
Walgreens
01.2014 - 01.2018
- Trained and mentored new employees to integrate quickly while collaborating with established staff to enhance overall performance
- Monitored team activities to ensure timely and effective completion of tasks
- Resolved customer issues to maintain satisfaction and loyalty
- Managed store access by securely opening and closing the facility
- Opened and closed the store regularly.
- Handled cash transactions accurately
- Inventory management
- Escalate issues to store manager when unable to
Cashier/Photo Specialist
Walgreens
01.2009 - 01.2014
- Commitment to providing extraordinary customer service
- Extensive experience with point-of-sale systems
- Process customer photo orders in a timely manner
- Trained newly hired cashiers to streamline onboarding process and improve service quality.
- Awareness and knowledge of business operations including sales, promotions and store policies.
- Facilitated effective interpersonal communication with team members and customers to enhance collaboration.
- Exhibited professional telephone etiquette while assisting customers to ensure satisfaction.
- Maintain a clean work environment
Education
Bachelors - Information Technology
Middle Georgia State College
05-2014
Associate of Applied Science -
Macon State College
12-2010
Skills
- Equipment Management
- Conflict Resolution
- Training and Facilitation
- Quality Assurance
- Scheduling
- Team Building
- Inventory Optimization
- Skilled Communicator
- Staff development
- Inventory management
- Team leadership
- Effective communication
- Problem solving
- Inventory control
- Staff performance improvement
Phone
cell, 478-213-0001
Professional Overview
- Maintained large volumes of company records which included vendor contracts, purchase orders, delivery invoices, and corrective action documentation/invoices.
- Performed administrative office support functions to include records management, documentations development, electronic databases, data queries, telecom support, and video support, while providing elevated customer service.
- Prepared recurring and special reports which captured the corporations statistical data which showed trends, analysis, product risk and mitigation activities.
- Ability to key over 70 WPM, extensive familiarity using the entire Microsoft Office Suite of services which includes PowerPoint, Excel, Word, Access and developing IT graphics, tables, graphs, and spreadsheets.
- Fiscal guardian managed equipment valued over $2.7Mil; IT assets, facility furniture/equipment, vendor equipment, company safe, electronic devices, pharmacy instrumentation, and communications tools.
- Effective communicator. Manages 7-12 subordinates on daily shift which entails, shift work details, inventory management, cashier oversight, bank deposits, balance sheets, and work scheduler.
- Archive Specialist; tracked, managed, and disposed of 90 cubic feet of administrative records/documentation.
Coursework
- Computer Hardware/Software Concept
- Project Management
- Information Assurance
- System Analysis and Design
- Interactive Digital Media
- Database Principles
- Network Essentials
- Web Development
- Human Computer Interaction
- Application Development
- Software and Database Security
Timeline
Store Manager
Walgreens
01.2022 - Current
Assistant Manager
Walgreens
01.2018 - 01.2022
Shift Lead
Walgreens
01.2014 - 01.2018
Cashier/Photo Specialist
Walgreens
01.2009 - 01.2014
Bachelors - Information Technology
Middle Georgia State College
Associate of Applied Science -
Macon State College