Angela Grady
Minneapolis,MN
Summary
Ambitious Assistant Manager with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Pizza And Pasta
Lakeville, MN
06.2006 - 05.2011
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
Education
GED -
Robbinsdale Area Schools Adult Academic Program
Crystal, MN11.2023
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Inventory Control
- Time Management
- Shift Management
- Employee Scheduling
- Food Safety Compliance
- Staff Training and Development
- Opening and closing procedures
- Customer Assistance
- Cash Handling
- Complaint Handling
- Organization
- Cleaning and organization
- Food Preparation
- Attention to Detail
- Teamwork and Collaboration
- Cleanliness
- Sanitation Procedures
- Patience and Empathy
- Time management skills
- Positive Attitude
- Food Safety
- Flexible Schedule
- Waste Reduction
- Promotions planning
- POS system knowledge
- Menu development
- Health and Safety Regulations
- Franchise Compliance
- Brand Awareness
- Food presentation
- Performance Evaluations
- Equipment management
- Quality Control
- Team Development
- Catering Coordination
- Allergy awareness
- Operations Management
- Hiring standards
- Staff Supervision
- Production records
- Staff Motivation
- Food Storage
- Hiring procedures
- Ordering Supplies
- Cost controls
- Special events planning
- Health Inspections
- Regulatory Compliance
- Reliable and Responsible
- Safe Food Handling
- Collaboration and Teamwork
- Critical Thinking
- Team Leadership
- Relationship Building
- Quality Assurance
- Inventory Management
- Money Handling
- Work Planning and Prioritization
- Monitoring Food Preparation
- Calm and Pleasant Demeanor
- Coaching and Mentoring
- Sales and Marketing
- Catering Services
- Kitchen staff coordination
- Conflict Resolution
- Health Code Compliance
- ServSafe Food Manager
- Scheduling
- POS Terminal Operation
- Expense Tracking
- Performance Improvement
- Inventory Management Software
- Delegating Assignments and Tasks
- Menu Pricing and Writing
- Service Delivery Management
- Managing Deliveries
- Payroll Administration
- Fire Safety Regulations
- Training and Onboarding
- Investigating Complaints
Timeline
Assistant Store Manager
Pizza And Pasta
06.2006 - 05.2011
GED -
Robbinsdale Area Schools Adult Academic Program