Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Andre Ellis

Miami,United States

Summary

Strategic and results-driven IT professional with a proven track record of over 4 years in providing expert-level support and leading cross-functional teams to success. Skilled in customizing desktop applications, troubleshooting technical issues, and optimizing workflows to enhance operational efficiency. Proficient in Windows, Linux, and Mac OS environments. Strong leadership abilities with a focus on driving continuous improvement and fostering a collaborative team environment.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Lead Technical Specialist

AdvancedBITS
Boca Raton, FL
11.2022 - Current
  • Orchestrated daily IT operations and delivered expert support to fine-tune system performance, ensuring optimal functionality and heightened user satisfaction.
  • Established enduring partnerships with key stakeholders and renowned vendors, ensuring seamless operations and fostering collaborative synergy to navigate complex IT landscapes with finesse.
  • Led team of technicians, guiding and mentoring for professional development and growth.
  • Executed strategic plans to optimize workflow efficiency and increase productivity.

Help Desk Manager

Intercontinental Cigar Corp
Miramar, FL
12.2021 - 06.2022
  • Pioneered the development and implementation of standardized processes and procedures, revolutionizing efficiency and consistency across support operations.
  • Trained new staff on help desk policies and procedures.
  • Created documentation for end users on how to use the help desk software.
  • Managed inventory of spare parts such as hard drives, memory chips., required for servicing customers' computers.
  • Isolated problem trends and completed troubleshooting efforts for recurring problems until discovery of permanent solutions.

Education

Associate of Science -

Broward College
Fort Lauderdale, FL

Skills

  • Strategic Planning and Execution
  • Team Leadership and Development
  • Technical Troubleshooting and Resolution
  • Process Optimization and Workflow Management
  • Project Management and Coordination
  • Stakeholder Communication and Relationship Management
  • Vendor Collaboration and Management
  • Policy and Procedure Development
  • Budget Management and Resource Allocation

Certification

  • Information Technology Support Specialist
  • Information Technology Analyst
  • Network Server Administration
  • IC3 Certified

Timeline

Lead Technical Specialist

AdvancedBITS
11.2022 - Current

Help Desk Manager

Intercontinental Cigar Corp
12.2021 - 06.2022

Associate of Science -

Broward College

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Andre Ellis