Andre Frith

• Investigate complex fraud cases involving account takeovers, identity theft, unauthorized transactions, and emerging scam patterns.
• Analyze large datasets, transaction patterns, and behavioral indicators to identify suspicious activity and prevent financial loss.
• Collaborate with internal partners including Risk, Compliance, Law Enforcement Response Teams, and Customer Care to resolve fraud cases efficiently.
• Utilize advanced fraud detection systems and analytics tools to monitor trends and escalate high-risk scenarios.
• Provide subject-matter expertise and guidance to junior analysts on investigation processes and fraud mitigation strategies.
• Prepare clear documentation and case summaries supporting findings, financial impact, and recommended actions.
• Contribute to process enhancements that increase detection accuracy and reduce operational risk.

• Handled auto, marine, and recreational vehicle loan applications from intake through decisioning.

• Reviewed credit requests, credit scores, and credit bureaus to determine loan eligibility.

• Ensured accuracy, completeness, and compliance of all documentation in accordance with company policy.

• Frequently served as team lead during staff absences, ensuring workflow continuity and adherence to service level expectations.

• Acted as subject-matter expert for loan product guidelines and operational procedures.

• Maintained strong production volume and consistently exceeded monthly performance metrics.

• Analyzed financial documents to assess borrower financial strength, including income verification, employment checks, and credit history review.

• Assisted members with auto, marine, and recreational vehicle loan applications.
• Collected financial data, credit history, and property details for underwriting review.
• Opened accounts including checking, savings, and credit cards.
• Reviewed loan agreements for accuracy and policy compliance.
• Educated members on available loan products, credit options, and service terms.
• Cross-sold financial products to align with members’ needs.