Andre Green
Lansdowne,PA
Summary
Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering 14 years of experience in customer care.
Overview
14
14
years of professional experience
Work History
Reservations Sales Agent
Amtrak
06.2010 - Current
- Answered incoming phone calls and addressed questions from customers and travel providers.
- Strengthened relationships through excellent interpersonal skills, empathetic listening, and prompt follow-up on inquiries or issues.
- Developed strong product knowledge about rail offerings, amenities, local attractions, enabling personalized recommendations based on guest preferences.
Education
High School Diploma -
Penn Center Academy
Philadelphia, PAComputer And Information Sciences
Cheyney University of Pennsylvania
Cheyney, PASkills
- Strong Work Ethic
- Patience and composure
- Reservation Software Expertise
- Travel industry knowledge
- Customer Engagement
- Active Listening
- Critical Thinking
- Passenger Assistance
- Data Entry
- Documentation
- Special Needs Assistance
- Lost Baggage Tracing
Timeline
Reservations Sales Agent
Amtrak
06.2010 - Current
High School Diploma -
Penn Center Academy
Computer And Information Sciences
Cheyney University of Pennsylvania