Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Andre Johnson

East Chicago,IN

Summary

Experienced with managing client relationships and addressing customer concerns efficiently. Utilizes effective communication and problem-solving skills to resolve issues promptly. Strong understanding of customer service principles and maintaining high satisfaction levels.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Rep 3B

Comcast Cable
04.2012 - Current
  • Training opportunities as team lead
  • Practice QC for material
  • Computer skills (creating excel files and pivot tables)
  • Dispose of lithium batteries
  • Complete weekly inventory cycle counts
  • Complete technicians reconciliations
  • Load and unload truck shipments
  • Process and delegate 300 sales orders to and from team daily
  • Complete monthly Inventory reconciliation
  • Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
  • Process around 500 to 800 returns from outside contractors(cable boxes, modems, etc
  • Receive 7000 pieces of shipment weekly
  • Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
  • Organizing warehouse
  • Collaborated with team members to achieve monthly sales targets.
  • Scanning and shipping equipment
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Service Comcast techs with equipment for Chicago region
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Ship equipment material request to fulfill business partners and retail store needs
  • Enhanced company reputation by providing exceptional customer service and support.

Product Processing Specialist

Best Buy
10.2009 - 04.2012
  • Replenish product to sells floor
  • Ship and receive 5000 items weekly to and from store
  • Customer Carryouts on merchandise
  • Answering customer inquires on directions to merchandise
  • Merchandise product to sells floor
  • Set displays on sells floor
  • Prepare Sunday morning ad set with weekly price changes and signs
  • Retrieve customer on line orders

Verify all product

Education

Degree - Business

College Or A Technical Or Vocational
South Holland, IL

High School Diploma -

Thornridge Highschool
Dalton City, IL

Skills

  • Forklift certified
  • Microsoft Word
  • Shipping & Receiving
  • Data validation
  • Scheduling coordination
  • Microsoft Excel

Certification

  • Lean Six Sigma White Belt
  • Business administration


Timeline

Rep 3B

Comcast Cable
04.2012 - Current

Product Processing Specialist

Best Buy
10.2009 - 04.2012

Degree - Business

College Or A Technical Or Vocational

High School Diploma -

Thornridge Highschool
Andre Johnson