Andre Johnson
Trenton,NJ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
TD Bank
Mount Laurel, NJ
09.2024 - Current
- Primary contact for customer support, which includes resolving technical issues, answering banking and all financial related questions, processing check orders, and providing information about products and services.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Process Administrative Associate (Hybrid)
ETS Educational Testing Services
Ewing, NJ
05.2022 - 06.2024
- Facilitated daily communications through calls and emails with test center coordinators and staff regarding Weekend and School SAT testing. Resolved issues preventing student completion of SAT on Test Day. Supported staff members in preparation for SAT administration. Conducted timely follow-ups with students and staff experiencing non-standardized testing situations on Test Day.
Mobile Expert
Amtel LLC / T-Mobile
Township of Hamilton, NJ
01.2021 - 10.2022
- Achieved significant sales of phones and smart merchandise through effective customer engagement. Provided technical support for devices, resolving issues promptly and enhancing user experience. Executed cash handling procedures accurately, maintaining financial integrity in transactions.
Front End Associate
Bottle King
Princeton, NJ
09.2021 - 08.2022
- Delivered exceptional customer service through daily interactions and personalized wine guidance. Executed wine tastings to enhance customer appreciation of product offerings. Managed curbside pickup services, ensuring efficient and accurate order completion. Completed online orders promptly, contributing to a seamless shopping experience.
Front Desk Agent
Quality Inn and Suites
Princeton, NJ
03.2021 - 08.2021
- Provided welcoming greetings at front desk, answering questions and suggesting local activities and restaurants. Registered guests and confirmed reservations to facilitate seamless arrivals. Distributed room keys, maintaining efficient front desk operations. Proactively identified guest needs, resolving issues and complaints in a timely manner. Managed incoming phone calls, ensuring all inquiries received prompt responses.
Test Administrator/Proctor
PSI Testing Center
Township of Hamilton, NJ
12.2019 - 02.2021
- Supervised test environments ensuring compliance with academic integrity policies.
- Coordinated logistics for testing materials and equipment setup prior to examinations.
- Monitored test-taker behavior to prevent cheating and maintain standardized conditions.
- Trained and mentored new proctors on procedures and best practices for test administration.
- Resolved conflicts or issues during tests, maintaining a calm environment conducive to performance.
Stock Lead
Lowe's Inc
Princeton, NJ
03.2018 - 12.2019
- Restocked shelves and displays with new merchandise to enhance visual appeal.
- Supervised loading and unloading of supply trucks, verifying accuracy against shipping documents.
- Monitored stockroom and retail floor for hazards to ensure a safe shopping environment.
- Assisted with daily inventory management and coordinated tasks among stockers.
- Tagged and retagged merchandise to reflect updated pricing and improve sales potential.
- Executed orders for customers, including locating items, packaging, and documentation.
- Maintained organization within stockroom to optimize efficiency in merchandise retrieval.
Associate
Nordstrom Rack
Lawrenceville, NJ
02.2016 - 02.2018
- Facilitated daily inventory processing by assisting in receiving, sizing, and censoring clothing.
- Ensured customer satisfaction through continual replenishment of store displays.
- Operated RFID scanners to manage inbound deliveries and categorize items effectively.
- Handled unloading of new products from trucks and organized routing to sales or storage areas.
- Supported logistics by loading and unloading heavy merchandise with pallet jacks.
Cashier Team Lead / Stock Associate
Princeton University U-Store
Princeton, NJ
01.2016 - 06.2017
- Interacted regularly with university students and local community members to strengthen relationships. Efficiently managed receiving and processing of new inventory for accurate stock maintenance. Organized shelves diligently to uphold store presentation and accessibility. Collaborated with fellow cashiers to enhance overall transaction efficiency. Mentored new hires on best practices in customer engagement and checkout processes.
Education
High School Diploma -
Trenton High School
Trenton, NJSkills
- Administrative expertise
- Call center operations
- ICD coding proficiency
- Multi-line phone handling
- Account reconciliation
- Sales leadership
- Accounts payable management
- ERP system utilization
- Analytical skills
- Microsoft Outlook proficiency
- ICD-9 and ICD-10 knowledge
- Microsoft PowerPoint expertise
- Account management skills
- Loan processing experience
- Accounting software usage
- Medical scheduling coordination
- Insurance verification skills
- Effective communication skills
- POS system familiarity
- Microsoft Word proficiency
- Operating room experience (OR)
- EHR system knowledge
- Inventory control techniques
- Time management efficiency
- Computer literacy skills
- Oracle database usage
- Medicare understanding
- Forklift operation skills
- Typing proficiency
- Customer support excellence
- Microsoft Access expertise
- Order entry accuracy
- Office management capabilities
- Data collection methods
- Accounts receivable management
- Inventory management strategies
- Phone etiquette mastery
- Documentation review skills
- Team leadership abilities
- Logistics coordination
- Supervisory experience
- Customer relationship management
Certification
- Professional In Human Resources
- SHRM Certified Professional
- Certified Surgical Technologist
- CPR Certification
Timeline
Customer Service Representative
TD Bank
09.2024 - Current
Process Administrative Associate (Hybrid)
ETS Educational Testing Services
05.2022 - 06.2024
Front End Associate
Bottle King
09.2021 - 08.2022
Front Desk Agent
Quality Inn and Suites
03.2021 - 08.2021
Mobile Expert
Amtel LLC / T-Mobile
01.2021 - 10.2022
Test Administrator/Proctor
PSI Testing Center
12.2019 - 02.2021
Stock Lead
Lowe's Inc
03.2018 - 12.2019
Associate
Nordstrom Rack
02.2016 - 02.2018
Cashier Team Lead / Stock Associate
Princeton University U-Store
01.2016 - 06.2017
High School Diploma -
Trenton High School