ANDRE LAMONT SPANGLER
Philadelphia,PA
Summary
Operations and people leader with experience directing programs, managing schedules, coordinating staff, and ensuring strong customer experiences in fast-paced environments. Skilled in communication, documentation accuracy, and resolving issues calmly while maintaining professional standards.
Overview
11
11
years of professional experience
Work History
Director
Swag Soccer Academy | Philadelphia Union Affiliate
Philadelphia, PA
01.2024 - Current
- Oversee day-to-day academy operations including training schedules, field logistics, and staff coordination
- Manage communication with families, athletes, and coaches to ensure an organized and consistent program experience
- Lead coaching staff and enforce development standards, attendance expectations, and professionalism
- Resolve parent and athlete concerns quickly while maintaining trust, retention, and service quality
- Track staffing needs, scheduling details, and operational documentation to ensure smooth execution
Regional Franchise Consultant
Shoot 360
Remote (East Coast)
01.2022 - 01.2024
- Supported operational performance across 13 locations by coaching owners and managers on systems and execution
- Conducted site audits, reviewed standards, and ensured consistency across scheduling and service delivery
- Tracked key performance metrics impacting retention, staffing, and customer experience
- Partnered with leadership to improve documentation, communication, and day-to-day organization
- Assisted with new-site onboarding, training, and operational readiness
General Manager
F45 Training
Pennsylvania / Florida
01.2015 - 01.2022
- Managed all daily gym operations including staffing, scheduling, member experience, and facility readiness
- Led hiring, onboarding, and performance management for trainers and front desk staff
- Maintained accountability for retention, customer satisfaction, and service execution
- Coordinated vendor relationships, cleanliness standards, and safety compliance
- Tracked sales and operational KPIs to drive consistent execution and performance
Education
B.S. - Business Management
LaSalle University
Skills
Operations Management
Scheduling & Logistics
Team Leadership
Multi-Site Oversight
Customer Experience
Staff Training
Compliance & Standards
Reporting & Documentation
Microsoft Office
CRM Systems
Timeline
Director
Swag Soccer Academy | Philadelphia Union Affiliate
01.2024 - Current
Regional Franchise Consultant
Shoot 360
01.2022 - 01.2024
General Manager
F45 Training
01.2015 - 01.2022
B.S. - Business Management
LaSalle University