ANDRE LANE SR

• Collaborated with optometrists to ensure accurate prescription fulfillment and optimal visual outcomes for customers.
• Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
• Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
• Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
• Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
• Verified and updated patient records promptly to guarantee accurate prescription information.
• Confirmed quality control standards were met for all eyewear and contact lenses.
• Educated clients about how to adapt to, wear, and care for eyeglasses.
• Adjusted and repaired new and previously purchased frames to satisfy customer demands.
• Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
• Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
• Helped clients try on and select new frames and recommended lens options to meet specific needs.
• Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
• Performed basic vision testing for new patients.
• Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
• Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
• Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
• Educated clients on proper eyewear care techniques, prolonging the lifespan of their glasses or contact lenses.
• Skillfully handled customer complaints, resolving issues promptly and professionally to maintain client loyalty.
• Performed accurate measurements of customers'' facial features using precision tools to ensure optimal frame selection and fitment.
• Filed claims with vision and medical insurance companies to garner payment for optical services.
• Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
• Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
• Learned new catalog of items to present current options to patients.
• Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
• Enhanced sales performance by establishing rapport with customers and addressing their concerns effectively.
• Consistently met or exceeded sales targets through effective upselling strategies while maintaining a focus on customer satisfaction.
• Assisted coworkers with complex cases, sharing expertise in lens materials, coatings, tints, and other optical options available to suit specific requirements.
• Conducted thorough frame adjustments to guarantee comfortable fit and proper alignment of eyewear for customers.
• Provided exceptional customer service, consistently receiving positive feedback from clients regarding their shopping experience.
• Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
• Maintained high customer satisfaction with timely delivery of accurately produced prescription lenses.
• Increased operational efficiency by cross-training in multiple roles, providing flexibility within the team during peak periods or staff absences.
• Ensured accurate order fulfillment with meticulous attention to detail throughout the lens creation process, from inputting prescriptions to final inspections.
• Identified areas for improvement within laboratory processes, leading to increased accuracy and faster turnaround times for customer orders.
• Used specialized tools to repair and adjust eyeglasses.
• Examined prescriptions, work orders or broken eyeglasses to determine specifications for lenses, contact lenses or other optical elements.
• Provided patient education on proper use and care of lenses.
• Demonstrated exceptional problem-solving skills when addressing unique customer requests or complex prescriptions, ensuring optimal outcomes for each client''s vision needs.
• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Worked flexible hours across night, weekend, and holiday shifts.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.

PERFORMED SAME DUTIES AS WEINSTEIN EYE ASSOCIATES