Hi, I’m
Andre Mims
Jamaica,NY
Summary
Dynamic professional with extensive experience at the Federal Bureau of Prisons, excelling in leadership and customer support. Proven ability to enhance mentee performance through effective peer counseling and relationship building. Committed to maintaining high standards of safety and sanitation while fostering teamwork and collaboration among staff.
Overview
17
years of professional experience
1
Certification
Work History
Federal Correctional Institution, Danbury
Certified Mentor/Peer Support Specialist
04.2014 - 07.2024
Job overview
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Enhanced mentee performance by providing personalized guidance and support.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
- Assisted mentees in developing self-confidence and positive self-image.
Federal Bureau Of Prisons
ServSafe Manager
06.2014 - 05.2024
Job overview
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
Federal Bureau Of Prisons
Customer Assistant and Technology
02.2007 - 03.2014
Job overview
- Maintained a clean and organized store environment, promoting an inviting atmosphere for customers.
- Processed returns and exchanges efficiently, minimizing wait times for customers.
- Built strong relationships with customers by providing personalized recommendations and attentive service.
- Improved customer satisfaction by addressing and resolving complaints promptly and professionally.
- Coordinated with other departments to resolve any issues affecting the customer experience.
Education
Julia Richmond High SchoolNew York, NY
GED
07.1982
Skills
- Teamwork and collaboration
- Effective leadership
- Team collaboration
- Organization
- Interpersonal communication
- Peer counseling
- Life skills development
- Relationship building
- Customer support
- Educational support
- Crisis intervention techniques
- Individual tutoring
Certification
Servsafe Managers Certification
Bakers Certification
Suicide Prevention & Inmate Companion Training
Languages
English
Full Professional
American Sign Language
Limited Working
Timeline
ServSafe Manager
Federal Bureau Of Prisons
06.2014 - 05.2024
Certified Mentor/Peer Support Specialist
Federal Correctional Institution, Danbury
04.2014 - 07.2024
Customer Assistant and Technology
Federal Bureau Of Prisons
02.2007 - 03.2014
Julia Richmond High School
GED
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