Andre Murray
San Antonio,TX
Summary
Highly skilled Data Center Technician with comprehensive understanding of data center operations and the importance of meeting customer SLA in the given environment. I will collaborate effectively and dynamically on a team and demonstrate my personal takes to the best of my abilities to meet business needs and support other colleagues.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Data Center Technician
Microsoft
San Antonio, Texas
07.2023 - Current
- Supported new rack deployment by organizing installation activities and pre-installation hardware setup while following safety requirements.
- Streamlined cable routing, labeling, and rack organization within Microsoft facilities to improve system access.
- Handled cable management and removal for MTP, MPO, LC, IB, SC, DC, and related connectors.
- Inspected servers, storage units, and network devices for faults to maintain performance and reliability.
- Monitored power, cooling, and environmental conditions across Microsoft data halls.
- Followed Microsoft safety procedures during equipment handling and maintenance.
- Recorded inventory movements of Microsoft hardware to support asset tracking and staging activities.
- Assisted technicians with troubleshooting and routine infrastructure repairs.
- Replaced internal system components, including CPUs, memory, hard drives, and network cables.
- Supported planning and implementation of datacenter projects, including cabling upgrades and system migrations.
- Responded quickly to emergency situations involving critical systems inside the facility.
- Coordinated multiple projects with colleagues across San Antonio and out-of-state locations, including Arizona and Phoenix, to strengthen project collaboration.
CSS Personal/Business Support
Microsoft
Dallas, Texas
03.2020 - 06.2023
- Resolved Windows OS issues for business and commercial customers to ensure smooth operations.
- Assisted customers via online consumer chat and business support tickets, fostering effective communication and timely resolutions.
- Delivered technical hardware and software support for Surface devices while processing warranty claims to enhance customer satisfaction.
Service Advisor
Microsoft
Dallas, Texas
06.2016 - 03.2020
- Provided Mac and Windows OS support for PC and mobile devices, performing device imaging, virus removal, hardware installation, upgrades, and Microsoft Office assistance to enhance user experience.
- Trained businesses on site and in store, including Dallas ISD, UTD, Vista College, Fort Worth ISD, Ben E. Keith, and other companies, including Microsoft Office, Microsoft hardware, and other Microsoft products.
- Collaborated with team members to support service sales and enhance customer satisfaction through effective communication and problem-solving.
Product Advisor
Microsoft
04.2014 - 06.2016
- Utilized product knowledge to recommend solution-based products tailored to customer needs.
- Supported sales team, achieving second highest sales in first half of 2015.
- Collaborated with team to achieve store sales goals while managing floor sets and executing store events.
- Provided training to associates on product knowledge and customer service techniques. on Microsoft Office and device setup.
Education
Bachelors - Information Technology
University of Arizona
Tucson, AZ11-2028
High School Diploma -
Abraham Lincoln High School
Riverside, CA06-2008
Skills
- Data center support
- Server maintenance and installation
- Network troubleshooting
- Structured cabling design
- Hardware imaging and setup
- Device hardware support
- Data recovery solutions
- Microsoft Office proficiency
- Team leadership
- Customer service orientation
- Adaptability
- Hardware imaging
COMMUNITY INVOLVEMENT
Various community organizations, Dallas, Texas, 2016-06, 2020-03, Worked with our community team to train students at various schools on Microsoft Office., Donated time and support at various organizations such as The Boys and Girls Club, Ronald McDonald house, and Cook Children's Medical Center., More Work history and references available upon request.
Certification
- AZ-900
- SC-900
Timeline
Data Center Technician
Microsoft
07.2023 - Current
CSS Personal/Business Support
Microsoft
03.2020 - 06.2023
Service Advisor
Microsoft
06.2016 - 03.2020
Product Advisor
Microsoft
04.2014 - 06.2016
Bachelors - Information Technology
University of Arizona
High School Diploma -
Abraham Lincoln High School