Andre Nelson
Oklahoma City,United States
Summary
Skilled Systems Analyst with extensive experience in asset management, network troubleshooting, and server administration. Effectively enhances system efficiency and customer satisfaction through proactive incident response and technical support initiatives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
System Administrator
Artech Information Systems
Morristown, NJ
12.2025 - 02.2026
- Delivered L2/L3 support, administration, and break/fix services for IBM AS/400 (IBM i / Power Systems) environments, ensuring seamless OS upgrades, PTFs, subsystem management, and job scheduling.
- Monitored infrastructure health and resolved incidents, ensuring compliance with defined SLAs.
- Conducted root cause analysis, documented resolutions, and maintained runbooks and operational procedures to enhance operational efficiency.
- Support patching, firmware updates, backup/recovery operations, and change management activities.
- Operate and support HPE Nonstop (Tandem) systems, including Guardian/OSS environments, TACL, subsystem monitoring, and fault-tolerant configuration management.
- Participated in an on-call rotation and provided after-hours support for the production environment.
- Supported Pratt & Whitney operations
System Engineer II
Artech Information Systems
Morristown, NJ
04.2022 - 12.2025
- Responsible for the designing, engineering, testing, operating, maintaining, troubleshooting, and installing virtual and physical server, and storage systems.
- Design, operate, and maintain the VMWare environment as well as support for all the VMware tools and products.
- Effectively troubleshoot complex issues involving all enterprise systems and storage configurations.
- Collaborated with a team to design and report metrics for systems and storage capacity planning, enhancing maintenance strategies.
- Configure and maintain domain controllers for all internal and external domains, active directory, DNS, DHCP services and group policies.
- Configure various storage and systemss devices and services from various manufacturers, like but not limited to, HPE, IBM, Dell.
- Identified process inefficiencies, developing standard processes and procedures to streamline operations.
- Maintained and created systems and storage engineering documentation, ensuring accuracy and relevance as systems evolved.
- Conduct, research, and create engineering design, feasibility, and cost studies from architectural designs regarding new technology while evaluating potential security risks, etc.
System Administrator/Helpdesk Support
Integris Health (HCI)
OKC, OK
03.2020 - 12.2021
- Assist the Client Systems Support Team install and maintain desktop hardware and software.
- Assisted users in troubleshooting hardware/software issues, including root cause analysis using Windows Event Viewer and configuring systems monitoring and alerting.
- Perform software installations and upgrades to server and desktop operating systems along with third party software packages.
- Installs and supports multiple workstation operating systems such as Windows and UNIX.
- Installed and maintained office systems databases and application servers, including telephony applications, to ensure seamless operational functionality.
- Developed and organized coaching sessions for end users, enhancing their understanding of system functionalities.
Network Administrator- Data Center
Paladin Inc. (Hertz Corporation)
OKC, OK
10.2019 - 03.2020
- Perform network support for all varieties of problems. This will require troubleshooting and in-depth support to analyze and resolve reported network problems.
- Evaluate network alarms and problem situations, resolving issues and escalating to other levels for resolution.
- Work with other team members to resolve incidents and ensure timely resolution.
- Process all service requests for new or modified services as they are required.
- Monitor open trouble incidents and ensure timely resolution.
- Monitored network components including routers and switches to ensure optimal performance.
- Monitor weather and current events for the purpose of alerting management to potential risks.
- Identifies problem and risk areas and be able to advise management of actions required to mitigate their impact.
- Notify management of major network outages and resolutions. Working with Unix, VMware, Linux, OS Security patching.
System Administrator-Data Center
Adecco Temp (Chesapeake)
OKC, OK
02.2019 - 10.2019
- Responsible for managing Azure AD, On-Prem AD, DNS, GPO, DHCP, WSUS, WDS, and DFS across multiple domains while ensuring standardization, performance, reliability, and change control process are adhered to.
- Managed and reviewed backups through Avamar & Veeam, overseeing restore and DR testing to ensure data integrity and availability.
- Conducted daily system monitoring to verify hardware, application, and key process integrity and availability, including reviewing system logs and ensuring scheduled processes were complete.
- Coordinated and executed monthly weekend server maintenance, adhering to UAT process for optimal system performance.
- Upgraded server operating systems and replaced virtual application servers, minimizing application downtime and mitigating business impact.
- Ensured server applications were upgraded after performing due diligence.
- Responsible for having a detailed understanding of server and application deployments, as well as user dependencies. Working with Working with Unix, VM ware, Linux, OS Security patching.
System Engineer-Data Center
CNI (Chickasaw Nation Industries)
Tinker Air Force, OK
03.2018 - 02.2019
- Delivered Data Center support for Tinker Air Force Base, enhancing operational readiness for 72d Air Base Wing Communications Directorate under Core Server Support Services (CSSS) Contract.
- Implemented security measures for systems to protect data integrity.
- Engage in lifecycle management and integrates complex systems.
- Solve engineering problems in the functional area to which assigned.
- Utilized diverse engineering practices and techniques to identify and resolve complex issues.
- Assessed project requirements and identified modifications to production methods or materials, addressing technological advances and design performance issues.
Network Administrator II
USI (Universal Solution International)
Tinker Air Force, OK
11.2017 - 03.2018
- Management of Linux/Windows systems.
- Install/configure new servers based on standards and operational requirements.
- Maintain, configure, monitor, tune, and troubleshoot Linux environment.
- Managed HPE OneView platform to ensure effective system monitoring and alerting.
- Perform daily monitoring including hardware, applications, key processes, and scheduled jobs.
- Performed performance and system tuning to optimize resource allocation across CPU, memory, and disk partitions.
- Collaborated with HPE Insight Remote Support for system diagnostics.
- Gained proficiency in VMWare vSphere for virtualization management.
- Oversaw user account management and implemented system access controls to enhance security.
- Provided security updates and conducted audits.
IA System, Network Database Engineer- SA
Spectrum INC
Tinker Air Force, OK
12.2016 - 11.2017
- Facilitated implementation, configuration, and deployment of Virtual Machine/Farm solution platform to meet PCI Standard, supporting DOD's IA policies and providing technical support to DLA while assessing IT policies and Sox Standard.
- Required to brief senior management on IA Policy changes, updates, and progress.
- Requested, deployed, and maintained the various circuits required for the ARC-P solution while configuring, operating, and maintaining the milCloud 2.0 platform and its network and firewall components.
- Combined processes and procedures from systems engineering, system management, and product development to integrate large-scale complex systems involving hardware and software.
- Understood Sarbanes-Oxley compliance requirements and testing processes.
- Prepared formal and informal correspondence utilizing systems architecture documentation, procedures, and guidance from DOD and DLA customers.
- Acquired knowledge in developing Sarbanes-Oxley controls and compliance standards.
End User Support II/System Administrator II
Horizon Industries
Tinker Air Force Base, OK
06.2015 - 12.2016
- Perform installation, repair, and preventative maintenance of personal computer and related software/hardware remotely.
- Identified, evaluated, and resolved end-user workstation issues, enhancing user experience and minimizing downtime.
- Performs general LAN/MAN/WAN administration, provides technical leadership in the integration and test of complex large-scale computer integrated networks.
- Coordinated scheduling of system conversions and cutover events, ensuring seamless transitions and minimal operational disruption.
- Administered Active Directory domain in compliance with Sarbanes Oxley requirements within an enterprise architecture.
- Exchange 2003 or 2010 email administration, Dell and HP server hardware and software administration.
- Good server administration, general Router and Switch configuration administration Citrix, VMWare, Web server experience.
System Administrator I, Enterprise Email Level II
CACI International (DISA)
Tinker Air Force Base, OK
09.2014 - 04.2015
- Worked independently and collaboratively in teams, managing time effectively while solving systems issues and researching solutions.
- Designed and implemented wired and wireless networks, troubleshot network issues, configured network hardware, and applied knowledge of DNS/DHCP and network protocols.
- Working understanding of server virtualization.
- Experience with supporting both client desktop and server systems.
- Diagnosed and resolved computer systems issues to ensure uninterrupted service.
Education
MS - Cybersecurity and Information Assurance
Western Governors University
Utah06-2026
BA - Network Management
SNU
Oklahoma City, OK01-2020
Associate of Applied Science - Networking
Rose State College
Oklahoma City, OK05-2007
Skills
- System administration
- Network troubleshooting
- Virtualization technologies
- Backup management
- Incident response
- Cybersecurity principles
- Technical support
- Documentation procedures
- Project management
- Team collaboration
Certification
- CompTIA A+ Certification
- CompTIA Security+ Certification
- Brocade Certified San Designer
- Brocade Certified Fabric Professional
- Brocade Certified San Manager
- CommVault Certified CommVault Administrator
- CommVault Certified CommVault Engineer
- Microsoft MCP (Windows Vista, Windows 7)
- Microsoft MCTS (Windows Vista, Windows 7)
- Microsoft MCITP (Windows Vista, Windows 7)
- Microsoft MCSA (Server 2012, 2016, 2020)
- Microsoft MCSA (Private Cloud 2012, 2016,2020)
- Customer Service Certification
- HDI Certification
- EMC Proven Professional
- Veritas Certified Specialist Backup Exec 12.0 Administrator
- Veritas Certified Specialist NetBackup
- SNIA Storage Network Foundations
- SNIA Certified Storage Engineer
- SNIA Certified Storage Architect- Assessment, Planning and Design
- SNIA Certified Storage Networking Expert (SCSN-E)
- EXIN ITIL Foundation Certificate in IT Service Management V3
- ISC2 Certified in Cybersecurity (CC)
Timeline
System Administrator
Artech Information Systems
12.2025 - 02.2026
System Engineer II
Artech Information Systems
04.2022 - 12.2025
System Administrator/Helpdesk Support
Integris Health (HCI)
03.2020 - 12.2021
Network Administrator- Data Center
Paladin Inc. (Hertz Corporation)
10.2019 - 03.2020
System Administrator-Data Center
Adecco Temp (Chesapeake)
02.2019 - 10.2019
System Engineer-Data Center
CNI (Chickasaw Nation Industries)
03.2018 - 02.2019
Network Administrator II
USI (Universal Solution International)
11.2017 - 03.2018
IA System, Network Database Engineer- SA
Spectrum INC
12.2016 - 11.2017
End User Support II/System Administrator II
Horizon Industries
06.2015 - 12.2016
System Administrator I, Enterprise Email Level II
CACI International (DISA)
09.2014 - 04.2015
MS - Cybersecurity and Information Assurance
Western Governors University
BA - Network Management
SNU
Associate of Applied Science - Networking
Rose State College