Andre Provensal
Superior,CO
Summary
Developed strong leadership and organizational abilities in dynamic retail environment, looking to transition into new field. Demonstrated skills in team management and customer service, ensuring high levels of customer satisfaction. Seeking to leverage these transferable skills in new and challenging role.
Overview
17
17
years of professional experience
Work History
Lodge Lead
Dick’s Sporting Goods
11.2022 - 11.2024
- Managing 10-20 employees.
- Create hassle free customer experience.
- Train employees with proper product placement.
- Promote company programs and employee engagement across store.
- Product expert with manufacturers’ training.
- Proficient with receiving shipments and stocking.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Created high-quality presentations to associates and upper management, effectively communicating project objectives and results.
- Increased guest return rate by making strong relationships and providing exceptional customer service.
- In-depth education with Black Diamond, Solo Stove, Osprey, Mystery Ranch, Sea to Summit, Jet Boil, Kelty, Marmot, North Face, Yeti, BOTE, Connelly, Body Glove, and Stanley.
- Optimized facility maintenance, ensuring a clean, safe, and comfortable environment for employees.
- Participated actively in various industry networking events in order to stay updated on emerging trends that could be implemented within the Lodge and Fitness department.
Remote Consulting Associate
Provensal Consulting
02.2019 - 10.2022
- Remotely wrote Excel spreadsheets.
- Remotely proof read sales agreements and miscellaneous documents.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Delivered high-quality presentations to third parties, effectively communicating project objectives and results.
- Successfully navigated complex client challenges with innovative problem-solving techniques.
- Managed multiple projects simultaneously, ensuring timely delivery without compromising quality standards.
Musician
Various Venues
05.2014 - 01.2019
- Played in several bands in many positions including solo.
- Played various instruments professionally, including guitar, piano and bass.
- Wrote and arranged original compositions for live music performances and professional recordings.
- Mentored aspiring musicians through workshops and private lessons.
- Secured consistent gig opportunities through effective networking with venue owners.
- Published several songs spread over multiple genres.
- Promoted musical career by maintaining social media presence.
Guest Services
Norwegian Cruise Ship Lines
08.2007 - 05.2009
- Check customers into their vacation and onto cruise trips.
- Problem solve missing items and track down lost bags.
- Ease the customer experience with great composure.
- Assisted in the development of training materials to ensure consistent guest services standards across all staff members.
- Increased overall efficiency by implementing process improvements that streamlined workflows within the Guest Services department.
- Identified opportunities for improvement in guest services through regular feedback analysis and implemented necessary changes.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
Shipyard Maintenance
SeaBrook Marine LLC
05.2008 - 08.2008
- Operated and maintained forklifts on a daily basis.
- Proficient in repairing with and handling fiberglass.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clear communication with team members to effectively coordinate maintenance activities.
- Demonstrated flexibility in handling emergency situations that required immediate attention outside standard working hours.
- Checked for storm damage around property and contacted supervisor with findings.
- Followed safety protocols to minimize workplace accidents.
- Operated varied hand and power tools to complete repairs.
- Assisted in design and installation of lawns, gardens and other landscaping features to enhance aesthetics of outdoor spaces.
Education
Civil Engineering
Louisiana State University
Baton RougeHigh School - with Honors
Jesuit High School
Skills
- Excellent customer service skills
- Organization skills
- Quick problem solving
- Critical thinking
- Manage employees with positive energy
- Develop good ideas for a proficient workspace
- Team leadership & development
- MS office
- Business analysis
- Teaching experience
Timeline
Lodge Lead
Dick’s Sporting Goods
11.2022 - 11.2024
Remote Consulting Associate
Provensal Consulting
02.2019 - 10.2022
Musician
Various Venues
05.2014 - 01.2019
Shipyard Maintenance
SeaBrook Marine LLC
05.2008 - 08.2008
Guest Services
Norwegian Cruise Ship Lines
08.2007 - 05.2009
Civil Engineering
Louisiana State University
High School - with Honors
Jesuit High School