Dedicated Lead Behavioral Health Technician with impressive substance abuse treatment and recovery, mental and behavioral health expertise and Behavioral Health Science with and emphasis in Family Dynamics certification. Delivered exceptional client support in community-based treatment facility and contributed to many client's treatment and status improvements. Superb communications skills and compassionate nature enabled positive outcomes in challenging environment. Energetic professional facilitates individual and group Psychoeducation, Cognitive Behavioral Therapy, Behavioral Health Prevention, in a therapeutic setting, performs assessments, monitors behavior and helps develop treatment plans. Proven ability to collaborate with multidisciplinary teams to meet client needs. Offers skills in task prioritization and task management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
CORTNI STEWART
Lead Behavioral Health Technician
Phoenix,AZ
Summary
Overview
20
years of professional experience
1
Certification
Work History
Joyd Wellness Center
Lead Behavioral Health Technician
01.2023 - Current
Job overview
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Communicated with clients to assess mental health needs and develop individualized treatment plans.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
- Developed individualized treatment plans for patients in collaboration with mental health professionals.
- Collaborated closely with mental health professionals with treatment plan implementation.
- Participated in patient education, helping to reinforce concepts and treatment plans.
- Assessed patient progress and reported changes to supervising physician.
- Maintained patient records, documenting changes in patient condition.
- Assisted in development of therapeutic activities for patients.
- Treated clients and families with respect and dignity.
- Charted on each patient daily.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Provided therapeutic activities to assist with patient development.
- Counseled and mentored clients on substance use and life choices.
- Organized recreational activities to assist in patient recovery.
- Provided Case Management to Clients by assessing treatment needs; developing, monitoring, and evaluating treatment plans, progress, and revisions
- Peer Support specialist offering 1:1 support and counseling, developing recovery plans, coping methods and rehabilitation strategies, and facilitated Peer Support Certification courses staff and clients.
- Front office Operations Manager.
- Care Coordinator intake and admitting new clients records review, applications, and conducting orientation
- Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
Case Management, Durango Inc
Transport Specialist
08.2006 - 03.2023
Job overview
- Responsible for daily operations of child care provider
- Coordination with state approved meal prep services
- Laundering services
- Point of contact for parents/guardians
- Overseeing open and closure and overall imaging and safety of multiple physical facilities
- Ensured compliance with all local and federal laws governing child care
- Develop curricula, coordination of developmental and behavioral education programs that comply with local and federal regulations
- Ensure and facilitate purchases, manage financial affairs
- Transporting students along established routes to and from school as well as special events.
- Inspected vehicles before and after trips to verify safe and reliable operation
- Closely monitored cargo during transit and maintained secure transport.
Master Paraprofessional| Accel
Administrative support
02.2019 - 08.2022
Job overview
- Serving adults and children who have developmental disabilities, including autism spectrum disorder, behavior disorders and intellectual disabilities by Assisting over 75 individual students or small groups in instruction of activities designed to promote educational, social, and physical growth needed to achieve skill levels as identified in each student’s individual education program
- Classroom planning, preparing of materials, and implementing instructional programs for classroom teacher and/or Principal
- Implement therapeutic programs and behavior intervention techniques as directed by therapist and/or classroom teacher
- Skill in instructing and assisting students in personal care, hygiene, toileting routines, and any prescribed feeding programs as well as medication management while Maintaining accurate records on all students assigned to program, and approval of services to prior authorization team, health providers, Patients, and care facilities
- Navigate computer systems quickly, and proficiently
- Obtain accuracy of prescriptions and procedures
- Process Provider requests
- Supply general Prior Authorization information requests via fax, email, phone to proper entities
- Care Coordination; Receive and review clinical documentation from doctor's and providers.
Court Liaison, Community Support Services
Administrator
04.2019 - 09.2019
Job overview
- Effectively oversee day-to-day operations for Substance Treatment, Screening And Education
- Misdemeanor Domestic Violence Offender Treatment Program
- Individual, couples, family and group counseling
- Coordination of care as well as Scheduling and billing
- Collect and record data on patient behavior
- Collaborate, communicate and assist with clinical staff
- Provide safe and supportive environment for more than 273 clients
- Maintain strict confidentiality and protocol in accordance to HIPPA requirements as well as Client ROI
- Completed forms and reports to facilitate admission, transfer or discharge
National, Magellan Health services
Authorization Clerk
03.2004 - 04.2007
Job overview
- Maintained consistent follow-up on status of prior authorization requests
- Reviewed documentation for accuracy and assessment of necessity
- Gathered records pertinent to specific problems, reviewed for completeness and accuracy and attached records to correspondence as necessary
- Completed form letters in response to requests or problems identified by correspondence
- Reviewed authorizations from payer to determine approved or denied items
- Managed over 100 Extreme high In/Out bound calls per day
- Developed a Queue Quality Monitoring system
Education
Maricopa Community Colleges - Mesa Community CollegeMesa, AZ
Associate of Science from Behavioral Health Sciences Emphasis Family Dynamic
09.2020
University Overview
- Relevant Coursework: Culture & Society
- Relevant Coursework: Trauma Informed Care &
Skills
- Multi-task extraordinaire
- Attentive to detail
- Hospitality industry knowledge
- Inventory maintenance
- 20 years Customer service experience
- Front desk management/ Appointment scheduling
- Proven capacity to administer training and development
- Payment tracking systems
- Photography experience/ Marketing layout for image representation
- MSO/computer proficient
- Positive learning process/Production
- Excellent communication /Vocational Program support
- Time management skills
- Client-focused/ Retention
- Knowledge of UPS and FedEx shipping systems
- Team Oriented/ Management/ Meetings
- Thrive in fast paced environment
- High call volume Manageability
- Diversified management equipment/clientele/staff
- Therapeutic Physical/ Occupational/ Speech cooperation/ development/ rehabilitation
- EMR Systems
- Disease Management
- Direct Patient Care/Inspiration/Encouragement/Esteem Services
- Cost Savings
- Community Mental Health Programs
- OSHA
- Relationship Issues Management/Building Effective Relationships
- Urinalysis Testing
- Patient Admissions/ Assessments/ Care coordination
- Customer Satisfaction/ Best Practices and Standards
- Intervention Strategies
- Staffing Requirements
- Therapeutic Exercise
- Customer Inquiries
- Encouragement and Motivation
- Community Health Center Credentialing
- Domestic Violence Assistance
- Detailed Analysis/ IEP Data Collect/ Record
- Addiction Treatment/ Protocols/
- Case Conferences
- Sustainable Systems
- Therapeutic Facilitation/ Education/ Group/Individual
- Collaborative Treatment Planning
- Health Management Instruction
- Daily Reports Management
- Basic Maintenance
- Complex Problem-Solving
- Progress Monitoring
- Ability to Be Flexible
- Crisis Resolution/ Intervention
- Site Visits
- Care Plan Development
- Observational Skills
- ADLs Assistance
- Documentation Requirements
- HIPAA Requirements
- Patient Health Information Access/ Requests
- Behavioral Interviewing
- Recreational planning / Group Activities
- Project Requirements
- Administrative/Clerical/ Emotional Support
- Charting and Clinical Documentation
- Wheelchair Assistance
- Chronic/Psychiatric Disorders/ residential/Behavioral Health
- Family/Treatment Planning/ Education
- Computerized Maintenance Management Systems
- Continuous Quality Improvement (CQI)
- Excellent Customer Service Skills
- Medical Terminology Knowledge
- Behavioral Supervision
Accomplishments
Accomplishments
- Grand Canyon University | Phoenix, AZ |2020 Bachelor of Science: Behavioral Health Science with an Emphasis in Family Dynamics
- Mesa Community College | Mesa, AZ | 2011 Associate of Arts: Liberal Arts
- Avalon School of Cosmetology | Mesa, AZ | 2008 Arizona State board of Cosmetology license: Cosmetology
- Mesa High School | Mesa, AZ | 2000 High School Diploma with Honors Active Fingerprint clearance Issued June 2003- Current CPR/ First Aid Issued August 2008- Current Certified AZ Food Handler Issued June 2003- Current
- Southwest Behavioral Health Case Management (Basic/High needs) Parent Aid/ Support
- Arizona Child Crisis Center
- Family involvement Support Center Family Advocates
- E.V.I.T Personal Advocate Ambassador Program
Certification
- A Client's Experience of Trauma-Informed Care
- A Self-Care Guide for the Paraprofessional
- About Infection Control and Prevention
- An Introduction to Trauma-Informed Care
- Application of HIPAA in Behavioral Health
- Basics of Hand Hygiene
- Caring for a Person with Drug-Seeking Behaviors
- Confidentiality in Substance Use Disorder Treatment
- Conflict Resolution
- Cultural Competence
- Fire Prevention and Response: The Basics Self-Paced
- Fire Safety and Emergency Preparedness
- First Aid Self-Paced
- First Aid: Section 1
- First Aid: Section 2
- Functional Assessment and Behavior Intervention Plans
- Handling Aggressive Behaviors
- HIPAA: Basics
- HIPAA: Do's and Don'ts of Social Media and Electronic Communication
- HIPAA: Privacy Rule
- HIPAA: Security Rule
- Implementing Brief Functional Analysis within Clinical Practice
- Joyd Wellness Center Compliance Policy
- Personal Rights and Ethics
- Preventing and Responding to Crisis Situations
- Recent Advancements in Functional Assessment
- Refresher for CPR
- The 12 Step Model
Timeline
Lead Behavioral Health Technician
Joyd Wellness Center
01.2023 - Current
Administrator
Court Liaison, Community Support Services
04.2019 - 09.2019
Administrative support
Master Paraprofessional| Accel
02.2019 - 08.2022
Transport Specialist
Case Management, Durango Inc
08.2006 - 03.2023
Authorization Clerk
National, Magellan Health services
03.2004 - 04.2007
Maricopa Community Colleges - Mesa Community College
Associate of Science from Behavioral Health Sciences Emphasis Family Dynamic
Similar Profiles
Sondra SiesSondra Sies
Outpatient Registrar at Medical City Mental Health and Wellness Center Frisco (Formerly Haven Wellness Center)Outpatient Registrar at Medical City Mental Health and Wellness Center Frisco (Formerly Haven Wellness Center)
Reis MichelleReis Michelle
LPN at Zinnia Health And Wellness Center Health And Wellness WebLPN at Zinnia Health And Wellness Center Health And Wellness Web
Fakhir LambersonFakhir Lamberson
Regional Transportation Supervisor at Zinnia Health and Wellness Center Health and Wellness WebRegional Transportation Supervisor at Zinnia Health and Wellness Center Health and Wellness Web
Alexandra BerryAlexandra Berry
Service Coordinator at Presidential Pools, Spas & PatioService Coordinator at Presidential Pools, Spas & Patio
Jovan WilderJovan Wilder
Real Estate Agent at Jason Mitchell GroupReal Estate Agent at Jason Mitchell Group