Delante Morgan
Baltimore ,MD
Summary
Enthusiastic IT Tech Support professional with a strong foundation in hardware, software, and network troubleshooting. Skilled in providing exceptional customer service and resolving technical issues for students, staff, and customers. Proven experience in workstation configuration, mobile device management, and remote assistance. Dedicated to continuous learning and growth, seeking a challenging IT Tech Support role to leverage skills and contribute to a dynamic team.
Overview
12
12
years of professional experience
Work History
Jr. Technical Assistant
Focus Workforce Development Program
08.2023 - Current
- Provided technical support to students and staff, encompassing desktop setup, data migration, workstation configuration, mobile device synchronization, network setup, laptop and component configuration, security measures, and remote assistance.
- Developed strong troubleshooting skills, honed configuration expertise, and mastered security best practices, ready to contribute to any IT team.
Fluent in troubleshooting complex IT issues, adept at system configuration, and committed to cybersecurity, offering immense value to any IT team.
Customer Assistant/Cashier
Walgreens Pharmacy
09.2022 - 06.2023
Customer Assistant/Fry Cook
Kentucky Fried Chicken
10.2020 - 06.2022
Supply Chain Assistant
7-Eleven/Laredo Taco
01.2019 - 06.2020
Librarian Assistant
Enoch Pratt Free Library
10.2011 - 01.2012
Education
No Degree - CompTIA Information Technology/A+ Certification
Focus On Communities United For Success
Baltimore, MD08.2023
Certification - Information Technology
STRIVE
Baltimore, MD12.2015
High School Diploma -
Antioch High School
Baltimore, MD05.2013
Skills
- Hardware: Troubleshooting, installation, configuration, maintenance
- Software: Windows, macOS, ChromeOS, MS Office 365, Google Apps, POS systems, security applications
- Networks: TCP/IP, LAN, WAN, mobile device management
- Troubleshooting: Expert in identifying and resolving technical issues
- Customer Service: Excellent communication and interpersonal skills, providing exceptional customer support
- Problem Solving: Analytical and creative approach to finding solutions
- Multitasking: Efficiently manage multiple tasks and priorities
- Security: Proficient in implementing basic security measures and procedures
- Training: Eager to learn new technologies and skills
Additional Information
- Strong attention to detail and commitment to accuracy.
- Excellent organizational and time management skills.
- Proficient in Google Suite and Microsoft Office applications.
- Team player with a positive attitude and a willingness to learn.
Education Certifications
- CompTIA Information Technology/A+ Certification (Expected February 2024)
- STRIVE Certificate (December 2015)
- Baltimore Antioch Diploma Plus High School (May 2013)
References
Available upon request.
Timeline
Jr. Technical Assistant
Focus Workforce Development Program
08.2023 - Current
Customer Assistant/Cashier
Walgreens Pharmacy
09.2022 - 06.2023
Customer Assistant/Fry Cook
Kentucky Fried Chicken
10.2020 - 06.2022
Supply Chain Assistant
7-Eleven/Laredo Taco
01.2019 - 06.2020
Librarian Assistant
Enoch Pratt Free Library
10.2011 - 01.2012
No Degree - CompTIA Information Technology/A+ Certification
Focus On Communities United For Success
Certification - Information Technology
STRIVE
High School Diploma -
Antioch High School
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