Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
Generic

Anthony Heredia

Miramar,FL

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Jr System Administrator

Computer Management Solutions
Miami, Florida
01.2024 - Current
  • Conducted regular audits of IT assets, ensuring proper inventory management and license compliance.
  • Managed user accounts, permissions, and access controls to maintain a secure computing environment.
  • Provided top-notch customer service by promptly addressing help desk tickets and user inquiries.
  • Streamlined processes for increased efficiency by automating repetitive tasks through scripting.
  • Fostered a culture of teamwork within the IT department by actively participating in group projects and sharing expertise.
  • Troubleshot and resolved complex technical issues, minimizing disruption to end users.
  • Managed on boarding and off boarding of employees.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.

Technical Expert

Apple
Aventura, Florida
11.2021 - 09.2023
  • Completed modular repairs on iPhone with over 99% same unit repair rate
  • To resolve customer issues with device failures or accidental damages
  • Collaborated with other Technical Experts, Geniuses', Genius Admins, Technical Specialists, and Leadership to ensure effective and timely customer repair journey at the Genius Grove.
  • Developed innovative solutions to address client needs, resulting in improved customer satisfaction.
  • Conducted comprehensive training sessions on new software for end-users, leading to smoother transitions during implementation phases.

Technical Specialist

Apple
Aventura, Florida
04.2019 - 11.2021
  • Diagnosed issues on customers' iPhone, iPad, and Apple Watch devices to resolve concerns related to software or hardware issues in a timely manner
  • Performed tasks in a time efficient manner to ensure a positive customer experience at every point of contact throughout repair journey.

AHA T1 Support

Apple
Aventura, Florida
03.2020 - 09.2021
  • Uncovered customers' needs through meaningful connections and provided personalized solutions for customers
  • Shared knowledge to incoming team members on effectively communicating and creating connections with customers through online platform through weekly Webex trainings and shadowing opportunities.

Sales Expert

T-Mobile
Aventura, Florida
04.2018 - 01.2020
  • Explore customers needs and provide curated solutions that benefit their individual or family needs with knowledge of multiple forms of technology involving high speed network
  • Diagnose network related issues in a timely manner to provide the best experience on T-Mobiles high speed network

Education

High School Diploma -

American Senior High School
Hialeah, FL
08.2010 - 05.2014

Skills

MacOS

iOS

Windows

Pages

Keynote

Numbers

Mobile Genius

Concierge

Core

Technical Documentation

Process Management

Complex Problem Solving

Advanced Troubleshooting

Effective Verbal/Written Communication

Goal Oriented

Works Effectively in a Team

Remote Desktop Services

Software Installation

Windows administration

Hardware maintenance

User Support

Mobile Device Management

Email Server Management

File and Print Services

Desktop troubleshooting

Hardware troubleshooting

System updates

System Upgrades

Technical Support

Helpdesk operations

Device configuration

Program installations

Technical specifications

End point configurations

Hardware and software installation

Offboarding and onboarding

Problem-Solving

Time Management

Multitasking

Excellent Communication

Problem-solving abilities

Certification

Certified Apple Hardware Technician for iPhone and Apple Mobile Devices

Software

Connectwise

Sentinel One

Microsoft 0365

Windows

OpenVpn

Calyptix

Timeline

Jr System Administrator

Computer Management Solutions
01.2024 - Current

Technical Expert

Apple
11.2021 - 09.2023

AHA T1 Support

Apple
03.2020 - 09.2021

Technical Specialist

Apple
04.2019 - 11.2021

Sales Expert

T-Mobile
04.2018 - 01.2020

High School Diploma -

American Senior High School
08.2010 - 05.2014

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Anthony Heredia