Ryan Wetmore
Danvers ,MA
Summary
IT Systems Specialist and Help Desk Administrator with hands-on experience supporting Windows and macOS environments, enterprise networks, and Microsoft cloud platforms. Skilled in Active Directory, Microsoft 365, Microsoft Entra ID, Exchange, SharePoint, Intune, and Jamf, with experience managing identity, endpoint devices, and user access across business environments. Strong background in network troubleshooting, VPN connectivity, DNS and DHCP configuration, firewall administration, and VoIP systems using platforms such as SonicWall and Meraki. Known for quickly diagnosing technical issues, maintaining reliable IT operations, and delivering efficient Tier 1–3 technical support while improving system stability and user productivity.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Jr. System Adminitrator / Systems Specialist
Sea Change Systems
Peabody, MA
02.2026 - Current
- Support and maintain enterprise Windows and macOS systems, ensuring reliable workstation performance and resolving complex technical issues across the organization.
- Manage identity and access administration through Active Directory and Microsoft Entra ID, including account provisioning, permissions management, and security policy enforcement.
- Administer core Microsoft 365 services, including Exchange and SharePoint, maintaining email infrastructure and secure document collaboration environments.
- Maintain and troubleshoot network services and connectivity, including DHCP, DNS, IP configuration, VPN access, and remote desktop environments.
- Assist with network infrastructure and security management, supporting SonicWall and Meraki firewall environments.
- Implement and manage endpoint device management solutions using Microsoft Intune and Jamf to enforce configuration policies and device compliance.
- Monitor and support server environments and critical services, addressing system alerts and ensuring operational stability.
- Maintain and troubleshoot VoIP telephony systems, ensuring consistent communication capabilities for internal users.
- Contribute to IT documentation, system improvements, and infrastructure support initiatives to enhance operational efficiency.
IT Help Desk Administrator
Microtime Computers
Andover, MA
03.2025 - 02.2026
- Provide Tier 1–3 technical support while managing and resolving a high volume of help desk tickets across Windows and macOS environments.
- Administer Active Directory and Microsoft Entra ID, including user provisioning, permissions management, group policies, and account security.
- Manage Microsoft 365 administration, including Exchange and SharePoint, supporting email infrastructure and collaboration platforms.
- Configure and troubleshoot network infrastructure including IP addressing, DHCP, DNS, VPN, and RDP connectivity.
- Support and maintain firewall and network security appliances including SonicWall and Meraki.
- Deploy and manage endpoint devices through Microsoft Intune and Jamf, enforcing device configuration and security compliance.
- Assist with Windows server administration, monitoring system health and responding to outages or service incidents.
- Support and troubleshoot VoIP phone systems to maintain reliable client communications.
- Perform user onboarding/offboarding, device deployments, and documentation of systems and processes.
Education
High School Diploma - High School Teaching
Danvers High School
Danvers, MA08.2020
Skills
Technical Skills
Windows OS
macOS
Windows Server
Active Directory
Microsoft Entra ID
Group Policy
Microsoft 365 Administration
Exchange Administration
SharePoint Administration
Microsoft Intune
Jamf
TCP/IP Networking
DNS
DHCP
VPN
Remote Desktop (RDP)
SonicWall
Meraki
VoIP Systems
Endpoint Management
User Provisioning & Access Control
IT Ticketing Systems
Network Troubleshooting
Certification
Comptia A+ -
Google IT support -
TestOut PC Pro Certificatin
Timeline
Jr. System Adminitrator / Systems Specialist
Sea Change Systems
02.2026 - Current
IT Help Desk Administrator
Microtime Computers
03.2025 - 02.2026
High School Diploma - High School Teaching
Danvers High School