Summary
Overview
Work History
Education
Skills
Reference
Timeline
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Andre Robinson

Andre Robinson

Miami

Summary

Versatile professional with experience in Information Technology, Customer Service, Security, and Records Management. Proven track record of exceeding customer and patron expectations by delivering efficient solutions and clear communication. Skilled at staying calm under pressure, resolving conflicts, and reducing dissatisfaction through empathy and decisive action. Recognized for building trust, maintaining security and accuracy in records, and creating win-win outcomes for both customers and organizations.

Overview

8
8
years of professional experience

Work History

Security Officer -

Arrowhead Security
Miami
06.2023 - 05.2025
  • Monitored premises to ensure safety and security of personnel and property.
  • Conducted regular patrols to deter unauthorized access and identify potential hazards.
  • Responded promptly to alarms and incidents, coordinating with emergency services as needed.

Cashier -

Publix
Miami
01.2019 - 07.2023
  • Processed customer transactions efficiently at checkout stations.
  • Maintained accurate cash drawer and balanced daily receipts.
  • Assisted customers with product inquiries and provided service support.

IT Manager -

GRM (Guaranteed Records Management)
Miami
01.2020 - 05.2023
  • Managed IT infrastructure and systems for document management solutions.

  • Coordinated training sessions for staff on new technologies and tools.
  • Supported troubleshooting efforts for hardware and software issues company-wide.
  • Trained staff members on various aspects of computer usage and software applications.
  • Monitored system performance and identified areas for improvement.
  • Managed the installation, configuration, maintenance, and troubleshooting of network systems.

Call Center Representative -

Alorica
Miami
01.2018 - 01.2019
  • Assisted customers with inquiries and provided accurate information.
  • Managed high call volumes while maintaining quality standards.

Photographer -

Petrocaribe
Kingston
01.2017 - 01.2018
  • Captured high-quality images for marketing materials and company events.
  • Collaborated with teams to create visual content for social media platforms.
  • Edited and retouched photographs to enhance visual appeal and accuracy.

Education

St. Jago High School
Spanish Town, Jamaica

Some College (No Degree) - • Communication Arts & Technology

University of Technology (Jamaica)
Kingston, Jamaica

Skills

  • Customer service
  • Records management
  • Technical troubleshooting
  • Data entry
  • Effective communication
  • Problem solving

Reference

Timeline

Security Officer -

Arrowhead Security
06.2023 - 05.2025

IT Manager -

GRM (Guaranteed Records Management)
01.2020 - 05.2023

Cashier -

Publix
01.2019 - 07.2023

Call Center Representative -

Alorica
01.2018 - 01.2019

Photographer -

Petrocaribe
01.2017 - 01.2018

St. Jago High School

Some College (No Degree) - • Communication Arts & Technology

University of Technology (Jamaica)

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