Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andre Roybal

Greeley,CO

Summary

Experienced Technical Support Representative at Rise Broadband, recognized for expertise in technical troubleshooting and customer service. Successfully resolved intricate VoIP challenges while enhancing service performance through meticulous attention to detail. Focused on providing outstanding support and fostering continuous improvement in fast-paced settings.

Overview

13
13
years of professional experience

Work History

Technical Support Representative

Rise Broadband
Loveland, CO
09.2018 - Current
  • Served as first point of contact for incoming technical service calls regarding customers Internet connection, speeds & VoIP issues.
  • Walked customers through common phone hardware and software configurations to maximize service functionality.
  • Handled customer service issues by providing guidance or escalating for advanced support.

Surveyor

SIGNIA Marketing
Greeley, CO
02.2015 - 09.2018
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated leadership by making improvements to work processes and helping to train others.

Fraud Agent

TTEC
Greeley, CO
01.2013 - 01.2015
  • Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
  • Identified fraud patterns and anomalies through analysis of large quantities of data.
  • Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
  • Input information regarding fraud investigations into detailed reports for submission to clients.
  • Participated in group discussions with team members to develop new ways to combat fraud.
  • Determined existing fraud trends by analyzing accounts and transaction patterns.

Education

Some College (No Degree) -

Job Corps
Clearfield, UT

Skills

  • Attention to detail
  • Technical troubleshooting
  • Customer service
  • Incident resolution
  • Effective communication
  • Problem solving
  • VoIP configuration
  • Network troubleshooting
  • Technical documentation
  • Active listening
  • Technical support

Timeline

Technical Support Representative

Rise Broadband
09.2018 - Current

Surveyor

SIGNIA Marketing
02.2015 - 09.2018

Fraud Agent

TTEC
01.2013 - 01.2015

Some College (No Degree) -

Job Corps
Andre Roybal