Summary
Overview
Work History
Education
Skills
References
Timeline
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Edmund Benoit

Edmund Benoit

Liberty,United States

Summary

I am a results oriented and motivated professional with demonstrated strengths in customer service, persuasion, and time management. Consistent and competent individual seeking an opportunity to expand his skills and experience while contributing to the company's overall success.

Overview

11
11
years of professional experience

Work History

Technical Support Representative

Flex360
01.2024 - Current
  • Help customers resolve technical issues related to phone services.
  • Provide step-by-step solutions for hardware or software problems. ●
  • Handle customer inquiries via phone calls, emails, or web chat.
  • Serve as the initial contact for complaints or questions about company products/services
  • Diagnose and resolve issues related to phones, routers, apps, and network connectivity.
  • Train customers on using technical products and services.
  • Recommend devices and guidelines based on customer needs

Customer Service Representative

Slingshot
07.2021 - 12.2021
  • Brought forth excellent customer service skills and a committment to customer satisfaction
  • Brought forth a self-motivated attitude
  • Communicated effectively with colleagues and superiors
  • Accurately verified information and updated information databases as necessary
  • Redirected calls as needed and worked with my supervisor to address any outstanding issues or concerns
  • Kept records, calendars, and company information accessible
  • Helped to achieve increases in sales

Cashier

Kwik Check
12.2017 - 01.2019
  • Worked to ensure a positive and hassle-free customer experience
  • Identified and maximized sales opportunities, and increased customer retention rates
  • Settled any customer disputes in a professional and pleasant manner
  • Handled food with sanitation and safety in mind
  • Recorded and processed all orders in an organized and accurate manner
  • Adhered to all safety rules and guidelines
  • Carefully and accurately monitored and recorded all refrigerated items ready for stocking
  • Delivered inventory reports to my supervisor in a timely fashion each and every week

Off road Heavy Machine Operator

Triple PG Sand Development
09.2013 - 11.2017
  • Served as a safe and effective machine operator on various large-scale projects
  • Reported any machine malfunctions or safety issues to supervisor
  • Remained flexible, adaptable, and punctual
  • Remained focused and committed to precise work
  • Worked well independently and also with others
  • Adhered to all safety rules and guidelines
  • Adhered to all safety rules and regulations
  • Transported products to and from warehouses
  • Completed annual training courses to ensure compliance with standards
  • Remained focused and committed to precision
  • Scheduled and coordinated jobs
  • Worked to remain punctual, adaptable, and flexible

Education

High School -

Liberty High School
Liberty, TX
06.2012

Skills

  • Detail Oriented
  • Critical Thinking
  • Highly Organized
  • Attention to Detail
  • Adobe Photoshop
  • Conflict Resolution
  • Problem Solving
  • Time Management
  • Active Listening
  • Teamwork
  • Leadership Skills
  • Microsoft Office Word
  • Microsoft PowerPoint
  • Self-motivation
  • Hard Working
  • Creativity
  • Decision Making
  • Interpersonal Skills
  • Effective Time Management
  • Communication Skills
  • Adaptability
  • Ability to Work Under Pressure
  • Fast Learner
  • Ability to Multitask
  • Leadership
  • Computer Skills
  • Microsoft Excel
  • Microsoft Office
  • Ability to Work in a Team
  • Customer Service
  • Multitasking Skills
  • Excellent Communication Skills

References

References available upon request

Timeline

Technical Support Representative

Flex360
01.2024 - Current

Customer Service Representative

Slingshot
07.2021 - 12.2021

Cashier

Kwik Check
12.2017 - 01.2019

Off road Heavy Machine Operator

Triple PG Sand Development
09.2013 - 11.2017

High School -

Liberty High School

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Edmund Benoit