Noemi Rivera
Reno,NV
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges. I am highly motivated in seeking new opportunities to expand skills.
Overview
3
3
years of professional experience
Work History
Technical Support Representative
Hawthorne Payments
Incline Village, NV
05.2022 - Current
- Provided technical assistance to customers through phone and email.
- Assisted customers with product information, pricing, billing, and troubleshooting.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Used software and computer programs to build/rebuild files for credit card machines/pos systems.
Host
Cheesecake Factory Inc
Sacramento, CA
01.2022 - 05.2022
- Greeted guests upon arrival and provided them with menus.
- Managed dining room layout to maximize efficiency of staff members.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Server and Host
Seaquake Brewing
Crescent City, CA
06.2021 - 11.2021
- Stayed informed about daily specials, new menu items, promotions.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Trained new employees to perform duties.
Education
High School Diploma -
Terra Linda High School
San Rafael, CA06-2017
Skills
- Bilingual - English & Spanish
- Hard working and dependable
- Detail Oriented
- Customer Service
- Technical Support
- Multi-Task Management
- Active Listening
- Software Installation and product troubleshooting
Timeline
Technical Support Representative
Hawthorne Payments
05.2022 - Current
Host
Cheesecake Factory Inc
01.2022 - 05.2022
Server and Host
Seaquake Brewing
06.2021 - 11.2021
High School Diploma -
Terra Linda High School
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