Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Monica L Perez

Coral Springs,FL

Summary

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Works to reach business goals all while maintaining customer satisfaction.

Overview

5
5
years of professional experience

Work History

Technical Support Representative

Slim Cd
06.2023 - Current
  • Resolved technical issues via phone and email support to enhance customer satisfaction
  • Diagnosed hardware and software problems using troubleshooting tools to ensure effective resolutions
  • Assisted customers in navigating product features, providing guidance for optimal usage and functionality
  • Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Ensured timely and safe transportation of goods to various locations.
  • Monitored inventory levels, facilitating timely restocking of packaging materials.
  • Labeled packages with appropriate shipping information for accurate deliveries.

Customer Service Representative

Publix
05.2021 - 06.2023
  • Deliver friendly, knowledgeable customer service, resolving issues to maintain high satisfaction
  • Process money services transactions with accuracy and security, ensuring compliance with company policies and procedures
  • Maintain calm and professionalism in fast-paced environment
  • Recognized by management for dependable, customer-focused approach
  • Handle incoming calls to support customer inquiries and transactions

Customer Service Representative

Winn Dixie Supermarket
07.2020 - 04.2021
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Maintained product knowledge to provide accurate information to customers regarding promotions and offerings.

Education

Some College (No Degree) - Graphic And Motion Design

Ringling College of Art And Design
Sarasota, FL

Broward College
Fort Lauderdale, FL

No Degree - I.T. And Cybersecurity

University of Miami
Miami, FL

Skills

  • Bilingual (English and Spanish)
  • Technologically savvy
  • Knowledgeable in Adobe and Microsoft applications (Outlook, Word, Excel)
  • Technical troubleshooting and remote support
  • Payment processing
  • Client relations
  • Verbal and written communication
  • Computer literacy
  • Adaptive team player
  • Merchant services experience

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Interests

  • Creating digital artwork using software like Photoshop, Illustrator, or Procreate
  • Fundraising events
  • Music and the local/underground artist scene
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail

Timeline

Technical Support Representative

Slim Cd
06.2023 - Current

Customer Service Representative

Publix
05.2021 - 06.2023

Customer Service Representative

Winn Dixie Supermarket
07.2020 - 04.2021

Some College (No Degree) - Graphic And Motion Design

Ringling College of Art And Design

Broward College

No Degree - I.T. And Cybersecurity

University of Miami

Similar Profiles

CREATE PROFILE